Cloud Platform SRE & Data Center Ops Engineer (12h)

Bitdeer; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Bitdeer in Singapore is seeking an IT-focused NOC/Data Center Operator to monitor GPU clusters, networks, storage and environmental sensors via centralized dashboards. You will respond to alerts, perform hardware triage, execute remediation steps, and document incidents while collaborating with APAC and global teams.

This role includes physical tasks in the data center, shift handoffs, and contributing to runbooks and inventory management.

Qualifications

• 2+ years in NOC/data center operations or IT support role.
• Basic Linux system administration and log analysis.
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios).
• Experience with ticketing systems (ServiceNow, Jira Service Management).
• Ability to perform physical data center tasks (rack and stack, cabling).
• Strong communication for shift handoffs and incident docs.
• Willingness to work 12-hour shifts (8AM-8PM PST) with rotation.

Responsibilities

• Monitor GPU cluster health, network status, storage, and environmental sensors via dashboards.
• Respond to alerts and execute runbooks for incidents: GPU errors, link flaps, node failures, storage alerts.
• Perform hardware triage and identify failed components from data and inspection.
• Execute standard remediation: GPU reset, node drain/reboot, link reseat, BMC recovery.
• Collect diagnostic data for escalation and prepare reports (logs, DCGM, network diagnostics).
• Manage incident tickets from creation to resolution (ServiceNow/Jira).
• Perform physical DC tasks: cable installation, hardware swap-outs, rack/stack, labeling.
• Participate in shift handoffs with APAC operations and update runbooks as needed.

Skills

NOC operations

Data center

Linux basics

Monitoring tools

Ticketing systems

Physical DC tasks

Communication skills

Shift work

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira Service Management

Job description

Bitdeer in Singapore is seeking an IT-focused NOC/Data Center Operator to monitor GPU clusters, networks, storage and environmental sensors via centralized dashboards. You will respond to alerts, perform hardware triage, execute remediation steps, and document incidents while collaborating with APAC and global teams.

This role includes physical tasks in the data center, shift handoffs, and contributing to runbooks and inventory management.