24/7 Cloud NOC Engineer: GPU/Compute Support

United States Digital Space LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Bitdeer is seeking a Cloud Operations & Support Engineer in Singapore to act as the front line for customer tickets and platform health monitoring. You will triage, troubleshoot GPU-related issues, and manage incidents across regions, following runbooks and SLA targets.

The role requires 1+ years in cloud support or NOC, strong Linux and networking basics, and a willingness to work shift rotations. You will contribute to runbooks, knowledge base, and post-status updates to customers.

Qualifications

• 1+ years in cloud / technical support, NOC, or IT operations.
• Strong Linux, networking, and cloud basics; methodical troubleshooting.
• Familiarity with GPU / CUDA, containers, VM / bare metal, or storage is a strong plus.

Responsibilities

• Handle customer support tickets and requests: intake, triage, troubleshooting, resolution, and clear status communication within SLA response / resolution targets.
• Monitor platform health and respond to alerts (NOC first response): acknowledge, assess severity, initiate incident handling, and post customer-facing status updates.
• Troubleshoot common issues across GPU instances, VM / bare metal, networking, drivers / CUDA, storage, and billing / quota, using runbooks.
• Escalate cleanly along the chain with full context; never leave a ticket or alert unowned.
• Maintain and improve runbooks, knowledge base, and canned responses.
• Participate in a follow-the-sun 7x24 shift rotation across regions.
• Track and report ticket / alert metrics (response time, resolution time, MTTA).

Skills

Cloud support

NOC operations

Linux basics

Networking basics

English communication

Shift readiness

CUDA/GPU familiarity

Tools

Runbooks

Job description

Bitdeer is seeking a Cloud Operations & Support Engineer in Singapore to act as the front line for customer tickets and platform health monitoring. You will triage, troubleshoot GPU-related issues, and manage incidents across regions, following runbooks and SLA targets.

The role requires 1+ years in cloud support or NOC, strong Linux and networking basics, and a willingness to work shift rotations. You will contribute to runbooks, knowledge base, and post-status updates to customers.