Cloud Platform Product Operations Lead

ByteDance; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ByteDance is seeking a Product Operations professional to strengthen BytePlus cloud business models and support enterprise customers in adopting cloud solutions. You will enable end-to-end customer journeys, create knowledge resources, and coordinate cross-functional teams to deliver on priorities.

The role emphasizes collaboration with product teams across China and requires strong analytical and project management skills to drive platform improvements and training initiatives.

Qualifications

• Bachelor's degree or above, with at least 3 years of working experience in product management.
• Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.)
• Proven product and project management skills
• Strong interpersonal, organizational, and collaboration skills
• High written and oral fluency in Mandarin is required as this position requires close collaboration with product teams based in mainland China.

Responsibilities

• Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console
• Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer. In charge of training for both internal and external users.
• Capture, consolidate and validates functional requirements from different teams and users.
• Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

Skills

Product management

Requirements analysis

System design

Cross-functional collaboration

Mandarin fluency

Education

Bachelor's degree or above

Job description

ByteDance is seeking a Product Operations professional to strengthen BytePlus cloud business models and support enterprise customers in adopting cloud solutions. You will enable end-to-end customer journeys, create knowledge resources, and coordinate cross-functional teams to deliver on priorities.

The role emphasizes collaboration with product teams across China and requires strong analytical and project management skills to drive platform improvements and training initiatives.