Cloud Day 2 Engineer (AWS)

United States Digital Space LLC; Singapore; On-site; SGD 6,000 - 73,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced Day-2 Cloud Engineer to support production AWS environments for government and commercial customers, including Singapore Government accounts. The role focuses on incident response, RCA, and proactive health monitoring.

You will work on-call, triaging incidents, coordinating with cross‑functional teams, and applying ITIL processes to changes and problem management.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–4 years of relevant experience as a Day‑2 Cloud / Cloud Operations Engineer supporting production AWS environments.
• Solid working knowledge of core AWS services (EC2, S3, VPC, IAM, CloudWatch, ELB, RDS).
• Hands‑on experience with ITIL‑aligned incident, problem, and change management in a managed‑services or operations context.
• Demonstrated experience supporting Singapore Government accounts.
• GCC (Government Commercial Cloud) experience — familiarity with GCC operating models, controls, and governance.
• Willingness and ability to participate in a standby / on‑call and shift rota.
• Strong troubleshooting mindset with the ability to remain composed and effective during high‑pressure incidents.

Responsibilities

• Respond to, triage, and resolve incidents (P1–P4) within contracted SLAs, owning each ticket from detection through to resolution.
• Drive root‑cause analysis (RCA) and contribute to post‑incident reviews for major incidents.
• Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle.
• Serve on the standby / on‑call rota and respond promptly to alerts raised by the monitoring platform (Elastic APM and associated observability tooling).
• Proactively monitor dashboards and system health to detect and address issues before they impact service.
• Troubleshoot and collaborate with application, network, security, platform, and other engineering teams to diagnose issues.
• Execute changes in line with ITIL change management processes and maintain a strong compliance and audit posture.
• Maintain runbooks, SOPs, and knowledge‑base articles; adhere to SG security requirements and GCC governance.

Skills

Incident management

Root cause analysis

On-call readiness

AWS knowledge

Troubleshooting

Cross-team collaboration

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Elastic APM

Elastic Stack

Terraform

CloudFormation

Python

Bash

Grafana

Job description

AWS Cloud Engineer (Day-2 Operations)

About the Role

We are looking for an experienced Day-2 Cloud Engineer to join our Cloud Operations team supporting production AWS environments for our government and commercial customers, including Singapore Government (GCC) accounts.

This is a hands‑on operational role focused on keeping customer workloads healthy and available. You will be the front line for incident response, working to resolve issues within contracted SLAs, collaborating with adjacent engineering teams to troubleshoot problems, and responding to alerts raised by our monitoring and observability platform (Elastic APM). The ideal candidate is calm under pressure, methodical in diagnosis, and takes strong ownership of issues through to resolution and root cause.

Incident & SLA Management

• Respond to, triage, and resolve incidents (P1–P4) within contracted SLAs, owning each ticket from detection through to resolution.
• Drive root‑cause analysis (RCA) and contribute to post‑incident reviews for major incidents.
• Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle.

Monitoring, Alerting & Standby

• Serve on the standby / on‑call rota and respond promptly to alerts raised by the monitoring platform (Elastic APM and associated observability tooling).
• Proactively monitor dashboards and system health to detect and address issues before they impact service.
• Tune alert thresholds and reduce alert noise to improve signal quality and response efficiency.

Troubleshooting & Cross‑Team Collaboration

• Partner with application, network, security, platform, and other engineering teams to diagnose and resolve complex issues spanning multiple domains.
• Escalate to L3 / specialist teams or vendors (e.g., AWS Support) where required, and manage the escalation through to closure.

Operational Support (BAU)

• Perform day‑to‑day operational support of AWS environments — compute (EC2), storage (S3 / EBS), networking (VPC, security groups, load balancers), IAM, patching, and backup/restore.
• Execute changes in line with ITIL change management processes and maintain a strong compliance and audit posture.
• Contribute to problem management and continuous service‑improvement initiatives.

Documentation & Governance

• Maintain and improve runbooks, standard operating procedures (SOPs), and knowledge‑base articles.
• Adhere to Singapore Government security requirements (e.g., IM8) and GCC (Government Commercial Cloud) governance and operating standards.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–4 years of relevant experience as a Day‑2 Cloud / Cloud Operations Engineer supporting production AWS environments.
• Solid working knowledge of core AWS services (EC2, S3, VPC, IAM, CloudWatch, ELB, RDS).
• Hands‑on experience with ITIL‑aligned incident, problem, and change management in a managed‑services or operations context.
• Demonstrated experience supporting Singapore Government accounts.
• GCC (Government Commercial Cloud) experience — familiarity with GCC operating models, controls, and governance.
• Willingness and ability to participate in a standby / on‑call and shift rota.
• Strong troubleshooting mindset with the ability to remain composed and effective during high‑pressure incidents.

Preferred (Nice‑to‑Have)

• Experience with Elastic APM / the Elastic Stack (Elasticsearch, Kibana) for application performance monitoring and observability.
• AWS certification — AWS Certified SysOps Administrator – Associate or Solutions Architect – Associate.
• Scripting / automation skills (Python, Bash) and Infrastructure‑as‑Code (Terraform or CloudFormation).
• ITIL Foundation certification.
• Exposure to other observability / monitoring tools (CloudWatch, Grafana, Prometheus).

Personal Attributes

• Strong sense of ownership and accountability.
• Clear written and verbal communication, especially when managing incidents and updating stakeholders.
• Collaborative team player who works effectively across engineering disciplines.
• Customer‑focused, service‑oriented mindset.

What We Offer

• Opportunity to work on high‑impact government and enterprise cloud environments.
• Structured on‑call arrangements with the supporting allowances.
• Continuous learning, certification support, and career progression within a growing managed‑services practice.

Pay: $550.00 - $6,500.00 per month

Experience:

• Cloud Operations Engineer : 4 years (Required)

Work Location: In person