Clinical Trials Operations Lead for Client Projects

ThermoFisher Scientific; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Thermo Fisher Scientific team is seeking an Assistant Manager / Manager, Clinical Trial Operations to lead day-to-day clinical trial operations for a key customer account in Singapore. You will own end-to-end order processing and directly manage a team of about 10 members, ensuring on-time delivery and strict adherence to SOPs, quality standards, and GxP requirements.

You will coordinate with Project Management, QA, Operations, vendors, and global teams to resolve issues, support new

Qualifications

• Bachelor’s Degree in Supply Chain, Logistics, Life Sciences, Business, Operations, or a related discipline.
• Experience leading clinical trial operations and order management in regulated environments.

Responsibilities

• Lead day-to-day clinical trial operations and end-to-end order processing, ensuring timely and accurate delivery of customer requirements.
• Manage and develop a team of approximately 10 team members, including workload planning, coaching, training, performance management, leave coverage, and resource planning.
• Oversee operational activities including order management, shipment coordination, labeling, inventory, returns, documentation, system updates, and archiving.
• Monitor workload, service levels, KPIs, and operational performance, ensuring risks, delays, and issues are identified and resolved promptly.
• Ensure all activities comply with applicable SOPs, customer requirements, quality standards, GxP requirements, and internal procedures.
• Coordinate quality activities including Mock Recall, audit support, Change Control, investigations, and implementation of operational changes.
• Drive continuous improvement, standardization, and harmonization of operational processes to improve efficiency, consistency, and quality.
• Work closely with Project Management, QA, Operations, vendors, global teams, and customers to resolve operational issues and support project requirements.
• Support comparator sourcing, new projects, system improvements, operational changes, and other business requirements.
• Build a strong team culture focused on accountability, collaboration, knowledge sharing, and continuous improvement.

Skills

People leadership

Team leadership

KPI monitoring

Communication

Problem solving

Process improvement

Stakeholder management

Operational planning

Decision making

Education

Bachelor’s Degree in Supply Chain, Logistics, Life Sciences, Business, Operations

Tools

TrackWise

Job description

The Thermo Fisher Scientific team is seeking an Assistant Manager / Manager, Clinical Trial Operations to lead day-to-day clinical trial operations for a key customer account in Singapore. You will own end-to-end order processing and directly manage a team of about 10 members, ensuring on-time delivery and strict adherence to SOPs, quality standards, and GxP requirements.

You will coordinate with Project Management, QA, Operations, vendors, and global teams to resolve issues, support new