Clinical Support Specialist (Cardiology/Radiology/Vascular Surgery) - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a Clinical Support Specialist in Singapore. The role involves providing expert in-procedure support during IVL procedures, facilitating training for healthcare teams, and ensuring effective use of medical devices. Candidates should hold a diploma or degree in a relevant field and have at least two years of experience in clinical support, particularly in cardiology or related environments. This position offers a dynamic working environment with travel opportunities.

Qualifications

• 2 years of clinical support in interventional cardiology, radiology, or related fields.
• Familiarity with medical devices like IVL and imaging catheters.
• Experience in console setup and procedural workflows.

Responsibilities

• Provide clinical support during IVL procedures.
• Deliver training programs to healthcare professionals.
• Maintain records of training sessions and support cases.

Skills

Clinical support knowledge

Technical training delivery

Relationship management

Real-time clinical support

Education

Diploma or Degree in biomedical engineering, Nursing, Life Sciences

Job description

Clinical Support Specialist

Salary: $3500 - $4200 + Daily Allowance

Working Days & Hours: 5 Days | 9am - 6.30pm (Flexible based on clinical support nature)

Working Location: Island wide / global travel (Latam, Asean and Europe)

Reports to: Head of International Business

Position Summary

We are seeking a Clinical Support Specialist to provide expert support during coronary and peripheral Intravascular Lithotripsy (IVL) procedures. This field-based role combines in-procedure case support, physician and distributor training, and clinical trial facilitation. You will play a critical part in ensuring safe and effective use of our IVL platform, driving early adoption in key accounts, and gathering clinical insights to inform commercial and product strategies.

Key Responsibilities

Clinical Support & Training

• Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the clinical support system.
• Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
• Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
• Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
• Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
• Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.

Clinical Education & Therapy Development

• Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
• Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
• Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
• Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.

Clinical Research & Feedback Collection

• Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
• Support post-market clinical follow-up and data integrity monitoring at assigned sites.
• Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
• Assist in documenting product performance, case reports, adverse events, and user experience insights.

Operational & Reporting

• Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
• Manage expense reports, training logs, and clinical documentation in a timely manner.
• Support additional strategic accounts across regions when needed.

Requirements

• At least Diploma or Degree Certificate in biomedical engineering, Nursing, Life Sciences, or related field.
• 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
• Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
• Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.