Clinical Operations & Strategy Lead

ALFA MEDICAL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

ALFA MEDICAL MANAGEMENT PTE. LTD. seeks an experienced strategic and operations leader to optimize clinical operations across day surgery and specialist centres. You will translate the COO's priorities into actionable plans, oversee budgets, and drive performance and service quality in a highly regulated healthcare environment.

You will manage manpower, collaborate with HR, and ensure facilities and processes meet MOH standards while delivering scalable growth and efficiency.

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, or a related field.
• At least 8 years of relevant operational experience, with at least 5 years in a managerial or leadership capacity, preferably in healthcare or a highly regulated environment.
• Strong competencies in budgeting, stakeholder communication, manpower planning, and regulatory compliance.

Responsibilities

• Drive operational efficiency, service excellence, profitability, and scalability across the Group's clinical operations.
• Translate the Company's strategic direction and COO priorities into actionable operational plans and initiatives.
• Provide leadership and oversight across day surgery centres, specialist centres and other clinical operations.
• Plan, manage, and optimize OPEX/CAPEX budgets.
• Establish and monitor operational KPIs, billing reconciliation and cost performance.
• Conduct periodic reviews of clinical operations and KPIs with recommendations to Management.
• Oversee manpower planning, staff deployment and resource utilisation across clinical operations.
• Lead and develop the Operations team and frontline staff.
• Work with HR on manpower requirements, workforce productivity and capability development.
• Ensure clinic infrastructure, equipment and resources are maintained and fit for purpose.
• Maintain compliance with MOH standards, healthcare regulations and SOPs.
• Drive continuous improvement to enhance patient experience and service quality.
• Review workflows and implement process improvements across clinical centres.
• Act as escalation point for significant operational and service-related issues.

Skills

Leadership

Budgeting

Stakeholder communication

Manpower planning

Regulatory compliance

Operational efficiency

Education

Bachelor's degree in Healthcare Management, Business Administration, or a related field

Job description

ALFA MEDICAL MANAGEMENT PTE. LTD. seeks an experienced strategic and operations leader to optimize clinical operations across day surgery and specialist centres. You will translate the COO's priorities into actionable plans, oversee budgets, and drive performance and service quality in a highly regulated healthcare environment.

You will manage manpower, collaborate with HR, and ensure facilities and processes meet MOH standards while delivering scalable growth and efficiency.