Clinical Operations Executive - MEDICAL (GOVT/Training Provided) - West #HAO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore West invites a capable operations coordinator to support the Institution Lead in overseeing daily centre operations. You will assist in leave planning and roster management, prepare budgeting documents, and monitor budget utilization to ensure service standards.

You will also broadcast updates to the team, conduct call and email audits, and contribute to quarterly performance reporting for management review.

Qualifications

• Degree in any field required.

Responsibilities

• Assist in leave and roster planning and manages staff roster for daily operations.
• Prepare documents for annual budgeting cycle and monitor budget utilization.
• Share and broadcast updates to the team.
• Ensure call/email audits are completed and conduct staff performance appraisals.
• Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
• Prepare monthly performance reports for management updates.

Education

Degree in any field

Job description

Salary: up to $5000

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description

Supports the Institution Lead to oversee and manage the operations by:

• Assisting in leave and roster planning and manages roster of staff for daily operations
• Preparing documents for annual budgeting cycle and monitor budget utilization
• Sharing and broadcasting updates to the team

Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.

Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.

Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.

Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

Min Degree in any course