Client Success & Service Delivery Lead

Adventus; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global ICT solutions provider in Singapore is seeking a Service Delivery Lead to drive service delivery for customer accounts. The ideal candidate will hold a Bachelor's Degree and be fluent in English and Mandarin, helping to manage communications with stakeholders. Key responsibilities include leading service delivery, ensuring SLAs are met, and managing a team of engineers. Internship experience in the relevant field is advantageous but not required. This position offers the opportunity to build long-term customer relationships and work on impactful projects.

Qualifications

• Bachelor's Degree in any discipline is required.
• Relevant internship experience preferred but not necessary.
• Fluency in English and Mandarin is essential for communication.

Responsibilities

• Lead the service delivery for assigned accounts.
• Manage communication with key stakeholders for operational support.
• Monitor SLAs and ensure timely issue resolution.
• Act as the point of contact for service delivery.
• Manage and support a team of engineers.

Skills

Communication skills

Stakeholder management

Analytical skills

Problem-solving skills

Multi-tasking

Fluency in English and Mandarin

Education

Bachelor's Degree

Job description

A global ICT solutions provider in Singapore is seeking a Service Delivery Lead to drive service delivery for customer accounts. The ideal candidate will hold a Bachelor's Degree and be fluent in English and Mandarin, helping to manage communications with stakeholders. Key responsibilities include leading service delivery, ensuring SLAs are met, and managing a team of engineers. Internship experience in the relevant field is advantageous but not required. This position offers the opportunity to build long-term customer relationships and work on impactful projects.