Client Servicing Manager, Global Corporate Banking

OCBC (Singapore); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OCBC Singapore is seeking a corporate banking client servicing professional to support the growth of our corporate clients. You will work with Relationship Managers to provide seamless transactional services and ensure an excellent client experience.

The role requires organization, the ability to multi-task, and strong attention to detail to mitigate risks while delivering timely outcomes.

Qualifications

• Diploma required.
• 2–3 years of related experience preferred.
• Experience in client servicing and/or operations within banking is preferred.
• Strong written and oral communication with internal/external stakeholders.

Responsibilities

• Daily fixing of loan rates with clients within the assigned portfolio.
• Monitor daily excesses and manage transaction exceptions (GIRO, cheques).
• Handle inquiries and requests for loan drawdown, rollovers, repayments, deposits, transfers and FX.
• Update account mandates and facilitate trade-related transactions.
• Manage dormant accounts, undelivered mails, callback process with Relationship Managers.
• Handle audit confirmations and bank reference letters.
• Perform system updates (e.g., C2C).
• Contribute to ad-hoc projects, reporting, and other operations tasks.
• Collaborate with Relationship Managers and internal stakeholders to deliver superior client service.

Education

Diploma

Tools

Microsoft Word

Excel

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

As a key member of our Corporate Banking client servicing team, you'll play a vital role in supporting the growth of our corporate clients. You'll work closely with Relationship Managers to deliver seamless transactional services, ensuring our clients receive the best possible experience. This is a great opportunity to develop your skills and expertise in a dynamic and fast-paced environment.

How you succeed

To excel in this role, you'll need to be highly organized and able to prioritize multiple tasks effectively. You'll work closely with internal stakeholders to resolve issues and ensure timely completion of transactions. Your attention to detail and analytical skills will be essential in identifying and mitigating potential risks.

What you do

1. Daily fixing of loan rates with clients within the assigned portfolio.

2. Monitoring of daily excesses and handling of transaction exceptions (e.g. GIRO, cheques) under the assigned portfolio of clients.

3. Attending to clients' inquiries and requests for all loan drawdown, rollovers, repayments; fixed deposit placements, rollovers, withdrawals; funds transfer, foreign exchange transactions and other operational matters, including arranging for statements/advices to clients.

4. Handling of account mandate updates and facilitating trade-related transactions.

5. Handling of matters relating to dormant accounts, undelivered mails, call back process, and reviewing of non-registered contacts listing jointly with Relationship Managers.

6. Handling of audit confirmation/bank reference letter

7. Performing system updates (e.g. C2C)

8. Ad-hoc projects, reporting, and other operational duties including administrative support, as may be assigned from time to time.

9. Overall, to work closely with Relationship Managers and internal stakeholders, to deliver a superior client servicing experience.

Who you are

• Candidate must possess at least a Diploma
• At least 2-3 years of working experience in a related field
• Experience in client servicing and/or Operations within Banking industry preferred
• Independent, fast learner with the ability to multi-task and work under time pressure
• Good written and oral communication skills, to effectively interact with internal and external stakeholders at various levels
• Meticulous, with good interpersonal skills and a positive attitude
• Team player
• Working knowledge of Microsoft Word and Excel

Who you work with

Global Corporate Banking takes a partnership approach to helping large companies achieve their potential. Working internationally. Across multiple industries. Our teams grow their industry-specific expertise delivering business-building services. Financing. Cash management. Trade. And Treasury solutions. Right now, we’re actively evolving our digital and sustainability model. This includes developing our people through a continuous learning culture. And that includes you.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.