Client Service Operations Analyst

Jobtailor; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Jobtailor in Singapore seeks a seasoned Operations Analyst to provide client-facing operational support and resolve complex issues. You will work with stakeholders to ensure smooth service delivery and develop knowledge across investment strategies and market operations.

The role emphasizes implementing operational solutions, policies, and procedures, driving process improvements, and leveraging regional expertise for client-specific operating models.

Qualifications

• 3–5 years of experience in the financial services industry.
• Knowledge of investment management operations & custodian bank processes.
• Understanding of capital markets operations and FX transactions.
• Familiarity with local regulatory regimes and compliance requirements.
• Strong organizational, analytical, and decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to collaborate across functions and regions.
• Advanced degrees or CFA progress viewed favorably.
• Experience with productivity, automation or low-code tools.

Responsibilities

• Provide operational support and solutions to client teams by analyzing and resolving complex issues
• Work with internal and external stakeholders to ensure smooth delivery of services
• Develop breadth of knowledge across investment strategies and market operations
• Develop and implement operational solutions, policies, and procedures
• Identify and implement process improvements and best practices
• Leverage regional expertise to deliver an operating model appropriate for client needs

Skills

Analytical skills

Decision making

Organizational skills

Interpersonal communication

Collaboration

Education

Bachelor’s degree in Finance/Business

CFA designation progress

Tools

Power Automate

Python

Alteryx

Copilot

HighGear

Job description

• Provide operational support and solutions to client teams by analyzing and resolving complex issues
• Work with internal and external stakeholders to ensure smooth delivery of services
• Develop breadth of knowledge across investment strategies and market operations
• Develop and implement operational solutions, policies, and procedures
• Identify and implement process improvements and best practices
• Leverage regional expertise to deliver an operating model appropriate for client needs.

Requirements

• 3-5 years of experience in the financial services industry
• Working knowledge of investment management operations and custodian bank processes
• Solid understanding of capital markets operations, foreign exchange transactions
• Knowledge of local regulatory regimes and compliance requirements
• Strong organizational, analytical, and decision‑making skills
• Well‑developed interpersonal and communication skills
• Ability to collaborate and partner effectively across functions and regions
• Advanced degrees, language skills, and/or progress toward the CFA designation viewed favorably
• Experience using productivity, automation, or low‑code tools (e.g., Copilot, Power Automate, Python, HighGear, Alteryx) is advantageous.

Core Competencies

Demonstrates expertise in investment management operations and capital markets, with a strong focus on process improvement and compliance. Capable of delivering operational solutions tailored to client needs while effectively collaborating with diverse stakeholders.

Highest-signal resume keywords

• Investment Management Operations
• Capital Markets Operations
• Regulatory Compliance Knowledge
• Process Improvement
• Interpersonal Communication Skills

ATS Optimization Keywords

Hard Skills

• Analytical Skills
• Decision‑Making Skills
• Operational Solutions Development
• Market Operations Knowledge
• Foreign Exchange Transactions

Soft Skills

• Organizational Skills
• Collaboration Skills

Certifications & Qualifications

• CFA Designation Progress

Industry Keywords

• Financial Services
• Custodian Bank Processes
• Local Regulatory Regimes

Tools & Technologies

• Power Automate
• Python
• Alteryx
• Copilot
• HighGear