Client Service Executive

Lyra Health, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Lyra Health, Inc. is looking for a Client Services Executive in Singapore to ensure efficient scheduling of clinicians and support clinical operations. This role will require strong organizational and multitasking skills, with a focus on appointment management and marketing support. The ideal candidate should have a diploma or bachelor's degree in a relevant field and 2-3 years of experience in healthcare administration. Proficiency in Microsoft Office and basic scheduling software is required, along with excellent communication skills.

Qualifications

• 2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations.
• Proficiency in English; Mandarin is highly desirable.

Responsibilities

• Manage and update clinician schedules for efficient session allocation.
• Maintain accurate records of clinician schedules and client appointments.
• Assist in clinician onboarding and provide administrative support.
• Support marketing efforts and coordinate logistics for events.

Skills

Organizational skills

Communication skills

Multitasking abilities

Proficiency in Microsoft Office

Scheduling software proficiency

Tech-savvy mindset

Education

Diploma or Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field

Job description

The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions, maintaining appointment records, and supporting overall clinical operations, administration, and office operation. Additionally, this role will support commercial growth activities by assisting with marketing materials, campaigns, and Employee Assistance Program (EAP) events. The ideal candidate is highly organized, proactive, and able to coordinate efficiently with clinicians, clients, and internal teams.

You will work five days per week, including alternate Saturdays. The shift rotations are either 8:30 am – 5:30 pm or 10:30 am – 7:30 pm.

Flexibility is required to cover other team members during annual leave from time to time.

Key Responsibilities

1. Clinician Scheduling & Coordination

• Manage and update clinician schedules to ensure efficient allocation of sessions.
• Coordinate clinician availability, appointment bookings, and cancellations.
• Monitor and resolve scheduling conflicts in a timely manner.
• Communicate with clinicians and clients to confirm session details and any changes.

2. Appointment & System Management

• Maintain accurate records of clinician schedules, session logs, and client appointments.
• Ensure timely updates and data accuracy in scheduling systems.
• Work closely with the clinical and operations teams to streamline appointment processes.
• Support the transition to automated scheduling tools, where applicable.

3. Administrative & Operational Support

• Assist in clinician onboarding by ensuring proper documentation and schedule integration.
• Liaise with clinicians and internal teams to facilitate smooth daily operations.
• Provide administrative support, including preparing reports and updating tracking sheets.
• Handle confidential and sensitive information with discretion.

4. Commercial Growth & Marketing Support

• Assist in the preparation and proactive engagement of marketing materials and campaign content.
• Support the execution of Employee Assistance Program (EAP) events by coordinating logistics, scheduling, and materials.
• Work closely with the commercial team to help implement local marketing initiatives.
• Ensure smooth administrative support for outreach activities and engagement efforts.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field – desirable.
• 2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations – desirable.

About You

• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency in Microsoft Office (Word, Excel) and scheduling software.
• Strong IT skills and a tech‑savvy mindset to use a variety of systems.
• Excellent communication and interpersonal skills for clinician, client, and marketing coordination.
• Proficiency in English is required; Mandarin is highly desirable, and additional languages such as Malay, Tamil, or other foreign languages are an advantage.
• Ability to handle high‑volume scheduling and resolve conflicts efficiently.
• Experience in a mental health, healthcare, or service industry setting is an advantage.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.