Client Relations & Service Delivery Lead

Henderson Security Services Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Henderson Security Services Pte Ltd in Singapore is seeking a proactive Supervisor to manage client relationships and oversee Customer Service Officers, ensuring service delivery aligns with company and client standards.

In this role you will conduct regular client meetings and site visits, monitor staff performance and grooming, and coordinate with operations to implement service improvements, while preparing accurate reports for management.

Responsibilities

• Build and maintain strong working relationships with clients to ensure service satisfaction and smooth operations
• Act as the primary contact for clients on service matters, feedback, requests, and escalations to resolve issues effectively
• Conduct regular client meetings and site visits to review service standards, address concerns, and identify improvement opportunities
• Supervise and support Customer Service Officers/Concierges at assigned sites to ensure compliance with company and client requirements
• Monitor staff attendance, performance, grooming, and conduct, and address operational or service issues promptly
• Respond to staff welfare concerns and feedback by coordinating with relevant departments to resolve issues efficiently
• Collaborate with Operations and internal departments to coordinate manpower arrangements and implement service improvements
• Prepare accurate service reports, meeting minutes, and other administrative documents to support operational transparency
• Track client feedback and follow up on corrective actions to maintain service quality and enhance client satisfaction
• Perform additional duties as assigned by Management to support organizational goals

Job description

Henderson Security Services Pte Ltd in Singapore is seeking a proactive Supervisor to manage client relationships and oversee Customer Service Officers, ensuring service delivery aligns with company and client standards.

In this role you will conduct regular client meetings and site visits, monitor staff performance and grooming, and coordinate with operations to implement service improvements, while preparing accurate reports for management.