Client Onboarding Executive - Mandarin Speaker

LMAX Group; Singapore; On-site; SGD 85,000 - 120,000; Full time

Benefits offered by this job

25 days of holiday

Bonus

Pension: CPF

Private medical and dental coverage

Term Life

Personal Death and Accident Insurance

Wellness contribution program with a y

Plumm Platform

Five volunteering days

Give as You Earn initiative

Job summary

LMAX Group is seeking a dedicated KYC/AML onboarding specialist in Singapore to conduct identity verification, risk assessment, and sanctions screening. You will manage client documentation, ensure regulatory compliance, and coordinate with sales and product teams to deliver a smooth onboarding experience.

The role requires strong communication skills and experience in financial services, fintech, or regulated industries, with proficiency in leading KYC platforms and CRM systems.

Qualifications

• Experience in client onboarding, KYC/AML compliance, or a related role in financial services, fintech, or a regulated industry.
• Familiarity with KYC, AML regulations and standards (e.g., FATF, FinCEN).
• Experience in customer-facing roles with strong communication skills.

Responsibilities

• Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEP/sanctions screening.
• Perform transaction screening checks and escalate AML risks and sanction concerns.
• Ensure smooth onboarding experience while maintaining high compliance standards.
• Flag high-risk clients with Compliance and manage escalations.
• Serve as primary client contact during onboarding, guiding on KYC requirements.
• Review and validate client documentation for completeness and compliance.
• Assist clients in submitting correct documentation in a timely manner.
• Maintain accurate client records and secure storage for audit.
• Coordinate with sales, product, and customer success for smooth handoffs.
• Handle inquiries and escalations, ensuring timely resolution and positive experience.
• Ensure client information is entered into KYC systems accurately and timely.

Skills

KYC/AML compliance

Analytical skills

Communication skills

Risk assessment

Attention to detail

Client onboarding

Education

Bachelor’s degree in finance or related field

CAMS/ICA certification

Tools

Trulioo

ComplyAdvantage

Salesforce

Dynamic Works

Job description

Key Responsibilities:

• Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs & sanction screening.
• Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.
• Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
• Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
• Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.
• Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.
• Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
• Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.
• Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
• Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
• Ensure all client information is entered into the KYC systems accurately and timely.

Skills and Qualifications:

Experience:

• Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
• Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
• Experience in customer-facing roles with strong communication skills.

Skills:

• Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
• Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
• Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
• Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
• Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).

Education:

• A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.

• 25 days of holiday
• Bonus
• Pension: CPF
• Private medical and dental coverage
• Term Life
• Personal Death and Accident Insurance
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative