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Sportradar AG is seeking a passionate Client Integration & Certification professional to collaborate with top clients on integration efforts, from guidance to hands-on support. You will coordinate with Service Delivery, Account Management, and Sales to maximize product value and ensure successful onboarding.
The role emphasizes collaboration with Product and Engineering to deliver seamless integrations, resolve issues, and advocate best practices.
Client Integration & Certification Partner
Full-time
Come be a part of a globalsportsorganization during a period of significant growth and transformation! Join our new Client Integration & Certification team and work closely with our largest customers to provide first-class technical support and guidance throughout their journey with Sportradar.
THE CHALLENGE
Engage with clients to deliver timely, accurate, and professional technical guidance and assistance.
Partner withService Delivery,Account Management, and Sales teams in managing relationships with Sportradar’s key clients, serving as a source of technical expertise and advice to help clients maximize the value of our products and services.
Partner with internal stakeholders across Product and Engineering to ensure seamless integrations for new key accounts, while also supporting issue resolution, adoption of enhancements and new features, and other technical needs on behalf of our clients.
Lead and advise on best practices for integrating Sportradar’sSportsBettingSolutions and other products, while providing hands-on support to customers throughout the integration process.
Function as a project manager for integration initiatives when required.
Work closely with technical leads and Product Management to identify and implement improvements to products, processes, and documentation, maximizing the ease of product integration.
Actively contribute ideas for software enhancements and solutions to technical challenges.
ABOUT YOU
Previous experience in technical client integration, implementation, solution engineering, technical consulting, customer success, professional services, technicalaccount management, or a similar role is highly beneficial.
Familiarity with software integration concepts, APIs, and common data formats such as XML and JSON is preferred.
Understanding of real-time data delivery technologies, including WebSockets and event-driven architectures, is beneficial.
Exposure to programming languages such as Java, C#, Python, C++, PHP, or Go through previous work, studies, or collaboration with development teams is beneficial, but hands-on software development experience is not required.
Familiarity with AI-powered productivity, automation, or collaboration tools is beneficial.
Exceptional written and verbal English communication skills, with the ability to explain highly technical and complex topics to non-technical audiences.
Ability to manage multiple projects simultaneously in a deadline-driven, fast-paced environment.
Proactive self-starter with strong time management and organizational skills.
Ability to multitask while maintaining a high attention to detail.
A degree in Computer Science, Computer Engineering, Information Systems, or a related field is a plus, but not required.
A passion forsportsis beneficial