Client Experience Lead (Flowers & Events)

FAR EAST ORCHID PTE LTD; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Far East Flora Market is seeking a Client Experience Officer to help customers across WhatsApp, phone, email and walk-ins, ensuring a warm, helpful and seamless experience at every touchpoint.

You will coordinate orders with internal teams, support daily sales and after‑sales issues, and assist during peak seasons and events, contributing to a growing local business with a strong team culture.

Qualifications

• Experience in customer service or operations is a bonus, but not required.
• Excellent communication and a warm, professional manner.
• Able to multitask and stay calm in a fast-paced environment.

Responsibilities

• Assisting customers with enquiries through WhatsApp, phone calls, email, and walk-ins
• Coordinating orders and requests with internal teams
• Supporting daily sales and customer service operations
• Following up on delivery issues, replacements, and customer concerns
• Handling backend administrative coordination where required
• Supporting operations during peak seasons, activations, and events
• Helping maintain a smooth and positive customer experience across all touchpoints

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

WhatsApp

Email

Retail operations

Tools

Basic computer systems

Job description

Far East Flora Market is seeking a Client Experience Officer to help customers across WhatsApp, phone, email and walk-ins, ensuring a warm, helpful and seamless experience at every touchpoint.

You will coordinate orders with internal teams, support daily sales and after‑sales issues, and assist during peak seasons and events, contributing to a growing local business with a strong team culture.