Cleaning Operations Lead - Scheduling & Client Care

TZL INTEGRATED SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

TZL Integrated Services Pte. Ltd. is seeking an Assistant Cleaning Operations Manager to oversee day-to-day operations and ensure service quality across client sites. You will manage staffing plans, monitor schedules, and ensure timely communication with clients.

Reporting to the Senior Operations Manager, you will coordinate with the sales team to align service delivery, provide accurate daily schedules, and proactively follow up on customer requests and feedback to drive satisfaction.

Responsibilities

• Reporting to the Senior Operations Manager/ Operations Manager
• Planning and scheduling manpower for day-to-day operations
• Follow up and keep an update to customer request and feedbacks
• Work closely with the sales manager and providing accurate schedule to them
• Send out reminder text/call to customer daily

Skills

Manpower planning

Customer service

Communication

Scheduling

Job description

TZL Integrated Services Pte. Ltd. is seeking an Assistant Cleaning Operations Manager to oversee day-to-day operations and ensure service quality across client sites. You will manage staffing plans, monitor schedules, and ensure timely communication with clients.

Reporting to the Senior Operations Manager, you will coordinate with the sales team to align service delivery, provide accurate daily schedules, and proactively follow up on customer requests and feedback to drive satisfaction.