Claims Operations Lead – Insurance TPA

Raffles Medical Group Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Raffles Medical Group Ltd in Singapore is seeking an Insurance Claims Analyst to process and assess claims, ensuring accuracy and adherence to policy guidelines. The role includes timely email/phone inquiries handling, follow-ups with stakeholders, and contributing to IT discussions and UAT testing.

The ideal candidate will have a degree with at least 3 years in the insurance industry, strong data accuracy, and excellent communication skills. Immediate start preferred.

Qualifications

• Meticulous and detail-oriented.
• Analytical.
• Positive and objective mindset.
• Innovative problem solver.
• Able to lead a team.
• Excellent verbal and written communication skills.
• Able to work independently and quickly learn new tasks.
• Able to multitask and work under pressure to meet tight deadlines in a fast-paced environment.
• Strong customer orientation.
• Team player.
• Familiar with Microsoft Office applications (Excel, Word and PowerPoint).
• Degree holders with minimum 3 years related work experience in the insurance industry; fresh graduates may apply.

Responsibilities

• Check data entry processes to ensure compliance with minimal error.
• Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given.
• Verify claims/reports and ensure accuracy in them.
• Ensuring emails and telephone enquiries are well-managed and respond in a timely manner as per KPI.
• Ensuring claim settlements are concluded within the agreed Turnaround Time (TAT).
• Responsible for follow up with end-users i.e., policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.
• Analyse workflow processes and streamline when necessary for efficiency.
• Look into enhancement of existing system and participate in IT discussion/UAT testing.
• Train junior staff.
• Any other projects assigned as and when required.

Skills

Meticulous

Analytical

Positive mindset

Innovative

Lead Team

Communication skills

Independent learner

Multitasking

Customer focus

Team player

MS Office

Education

Bachelor's degree in related field

Tools

MS Office (Excel/Word/PowerPoint)

Job description

Raffles Medical Group Ltd in Singapore is seeking an Insurance Claims Analyst to process and assess claims, ensuring accuracy and adherence to policy guidelines. The role includes timely email/phone inquiries handling, follow-ups with stakeholders, and contributing to IT discussions and UAT testing.

The ideal candidate will have a degree with at least 3 years in the insurance industry, strong data accuracy, and excellent communication skills. Immediate start preferred.