Claims and Performance Manager

Dyson; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Dyson is seeking a Product Claims and Regulatory Manager to lead robust substantiation for product performance claims, working within Global Legal Services. You will collaborate with Business Units, Research, and Legal to develop substantiation strategy, perform risk assessments, interpret data, and communicate complex science in plain language.

This role requires cross-functional influence, knowledge sharing, and alignment with the PCF framework to ensure regulatory robustness before launch in

Responsibilities

• Develop and refine robust claims substantiation strategy to support the Business Units' claims vision.
• Create substantiation documentation for each project.
• Coordinate with credible partners and test houses, setting up method development briefs.
• Ensure knowledge retention and sharing within the PCR team.
• Undertake technical risk assessments for substantiation and share with Business Unit and Legal teams.
• Communicate complex scientific information in non-technical language.
• Provide technical support to the Litigation team on challenges.
• Analyze data and determine appropriate statistical analyses.
• Support Dyson's PCF framework by attending milestone meetings.
• Review assets ahead of launch.
• Contribute to PCR Team strategy and policies.
• Align PCR Team goals with Global Legal Services strategy.
• Deliver services efficiently and at a competitive cost.
• Ensure quality and consistency of service delivery, acting on stakeholder feedback.
• Manage and prioritise resources by strategic value to Dyson.
• Promote collaboration across Dyson Legal teams, Dyson and external stakeholders.
• Contribute to a high-performance, fair, transparent team culture.

Job description

About The Role

The Product Claims and Regulatory team ("PCR Team") sits within the Global Legal Services function, part of Dyson Legal and is made up of lawyers, scientists and engineers. The PCR Team work with the business units to ensure that Dyson are able to make compelling, differentiated and robustly substantiated claims. The claims function of the PCR team delivers technically robust claim substantiation through scientific expertise and consumer insight, providing evidence that withstands regulatory scrutiny and external challenge. As a claims and performance manager at Dyson you will be tasked with ensuring that we have robust and durable scientific evidence in place before we make any statements about the performance of our products to the wider world.

Accountabilities & Responsibilities

Operational

• Working closely with the Business Unit, Commercial, Creative, Research, RDD and Legal teams to develop and refine robust claims substantiation strategy to support the Business Units claims vision.
• Be responsible for developing the claims substantiation documentation for each project.
• Identify and work with credible partners and test houses, setting up method development briefs.
• Ensuring appropriate knowledge retention and sharing within the PCR team.
• Undertaking technical risk assessments for substantiation and sharing this with the Business Unit and Legal team.
• Communicating complex scientific information in a non-technical language.
• Providing technical support to the Litigation team on incoming and outgoing challenges.
• Analyse and interpret data and make informed decisions on the appropriate statistical analysis.
• Supporting Dysons PCF framework by attending and informing milestone meetings.
• Reviewing assets ahead of launch.

Strategic

• Contributing to PCR Team strategy and policies
• Contributing to PCR Team’s strategic goals which align with the Global Legal Services function level strategies.

Ways of Working

• Delivering services efficiently and at a competitive cost.
• Ensuring quality and consistency of service delivery, acting on stakeholder feedback where appropriate.
• Managing and prioritising resources and services in accordance with their strategic value to Dyson.
• Promoting collaboration across Dyson Legal teams, Dyson and with external stakeholders.
• Contributing to a team culture of high performance, fairness, transparency and honesty.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.