Claims Advisor

VINCAR PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

VINCAR PTE. LTD. in Singapore seeks a claims liaison to handle automotive insurance processes and aftersales coordination.

You will file accident reports, prepare claim estimates, and liaise with insurers, surveyors, and workshops. The role requires strong communication and a proactive approach to updates and timelines. The candidate should have at least 2 years in automotive claims or aftersales, with a preference for workshop experience, EV awareness, and safety-minded practice.

Qualifications

• Minimum 2 years of relevant experience in automotive claims or aftersales.
• Workshop experience is preferred.
• Strong understanding of electrical/electronic systems, high-voltage safety, and EV technologies.
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and customer service abilities.
• Able to work independently and collaboratively in a fast-paced environment.
• Committed to safety protocols and continuous improvement.

Responsibilities

• File and submit GIA Accident Reporting, including photo taking and cloud archive.
• Prepare proper claim estimates for repairs to restore vehicle condition.
• Prepare OD/TP claim documents and file with insurer.
• Handle and follow up the claim case with insurer and surveyor.
• Coordinate with panel workshop for repairs and claims.
• Coordinate between Aftersales and Panel workshop on repairs.
• Arrange vehicle movements for repairs when needed.
• Manage customer enquiries and provide timely updates on timelines.
• Coordinate with leasing team to lease car for customers if required.
• Archive filing and administration of the accident reporting team.
• Support Aftersales on administrative matters and partner with service advisor.
• Manage daily service frontline operations to ensure smooth customer handling.
• Handle customer complaints and provide solutions.
• Coordinate with stakeholders on vehicle repair claims and related matters.
• Set up proper claim and filing processes within the insurance claims department.
• Provide guidance and training on insurance claim knowledge to staff.
• Performs any other ad-hoc duties as assigned by supervisors.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Independent work

Safety compliance

Education

High school diploma or equivalent

Job description

What you\'ll be doing

• File and submit GIA Accident Reporting - including photo taking and archive in cloud folder.
• Prepare proper claim estimates for all the necessary repair to restore the vehicle condition as new.
• Prepare OD/TP claim documents and file claim with insurer.
• Handle and follow up the claim case with insurer and surveyor.
• Coordinate, handle and follow up with panel workshop on the repair work/claims.
• Coordinate between Aftersales workshop and Panel workshop on necessary repair works.
• Arrange for vehicle movements for the repair work if needed.
• Handle any customer enquiries and proactive update with customer on the timeline.
• Arrange and manage with leasing team to lease car for customer if required.
• Manage and archived the filing and administration of the accident reporting team.
• Support aftersales team on administrative matters and partner with service advisor.
• Manage daily service frontline operational activities to ensure smooth handling of customers.
• Handle customer complaints and provide suitable solutions for customer.
• Coordinate among the various stakeholders within the group on vehicle repair claims or relevant matters.
• Set up proper claim and filing process on insurance claim department.
• Provide guidance and training to other relevant staff on insurance claim knowledge and handling process.
• Performs any other ad-hoc duties as assigned by the supervisors.

What we\'re looking for

• Minimum 2 years of relevant experience in automotive claims or aftersales.
• Workshop experience is preferred.
• Strong understanding of electrical/electronic systems, high-voltage safety, and EV technologies.
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and customer service abilities.
• Able to work independently and collaboratively in a face-paced environment.
• Committed to safety protocols and continuous improvement.
• Class 3 driving license in Singapore required.