CL WMS Super-User

CEVA Logistics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CEVA Logistics in Singapore seeks a Super User to drive WMS strategy across the country, delivering scalable, cost-effective solutions for new implementations, migrations, and continuous improvement. You will translate business requirements into effective WMS configurations and support from RFQ through post go-live.

Collaborate with Business Development, Solution Design, Operations and IT, coach site teams, lead go-live activities, and drive enhancements while ensuring CEVA standards and

Qualifications

• Proven operational experience in logistics with WMS.
• Experience managing warehouse operations at contract level.
• Able to coordinate Go-Live activities within a project team.
• Strong knowledge of WMS used within CEVA Logistics.
• Understanding of EDI and its meaning.
• Clear knowledge of CEVA ways of working.

Responsibilities

• Maintain expert understanding of WMS capabilities to advise on products.
• Support tenders and implementations with demos/workshops for potential customers.
• Engage with WMS communities and site teams to gather feedback and drive enhancements.
• Assist with WMS setup (clustering, putaway rules, pack configuration, routing).
• Lead targeted improvement projects with stakeholders and operational teams.
• Guide sites on WMS deployment, analyze issues, and initiate enhancements as needed.
• Coordinate and supervise tests and liaise with CEVA Global IT on WMS matters.
• Coach colleagues on WMS topics to align cost models with functionality.

Skills

Logistics WMS experience

Warehouse operations

Go-Live coordination

Project team collaboration

WMS knowledge CEVA

EDI understanding

Business process knowledge

Software testing

Stakeholder communication

English proficiency

Customer site visits

Tools

JDA Dispatcher

Manhattan Active

Job description

The Super User plays a key role in enabling the successful execution of CEVA's WMS business strategy across the country. This role is responsible for delivering scalable, cost-effective, and high-performing WMS solutions that support new business implementations, legacy migrations, and continuous operational improvement.

Working with Business Development, Solution Design, Operations, IT, and regional stakeholders, the Super User translates business requirements into effective WMS solutions. The role supports the full project lifecycle, from RFQs and solution design through implementation and post-go-live support, ensuring alignment with CEVA standards and business needs.

The Super User provides functional expertise throughout the tender, solution design, and implementation lifecycle, advising on WMS capabilities, supporting solution selection, and driving continuous improvement through system enhancements, standardisation, and the adoption of new functionalities.

The role builds site-level WMS expertise by coaching Key Users, facilitating knowledge sharing, and delivering training across the business. Success requires strong WMS and warehouse operations knowledge, project implementation experience, and effective stakeholder management to deliver operational excellence.

WHAT ARE YOU GOING TO DO?

• Maintain a good to expert understanding of the WMS capabilities in order to support with advice and guidance on the WMS products.
• Advice and support with tenders and implementations of new customers on our standard and sector WMS systems and demo/workshops presentation for potential customers
• Engage heavily with WMS super user and key-users communities and team leaders in the sites in order to understand their environment and work with them on using the WMS products correctly and obtaining feedback for potential WMS product enhancements
• Support projects and is capable to consult on set-up of WMS (Clustering, putaway rules, pack configuration, routing, zoning, data loads
• Executing targeted improvement projects (large and small) together with local key users, contract managers and operational teams for existing customers
• Support and guidance of the various sites in the country with regard to the correct deployment and use of the functionality as present in the WMS. Support with the analysis and solving of issues. If necessary, you initiate a WMS enhancement request for which you prepare a business case.
• Coordinating and supervising (planned) tests (cycles) and Communicate with CEVA Global IT colleagues regarding WMS matters
• Coaching, training and guiding colleagues in WMS related matters so that cost models and tenders are in line with the functionality as present in the WMS
• Conduct Site Reviews (Functional Assessment) to validate the correct use of WMS in the Operations and to identify and advise operation on (new) features that can be implemented to add further value for operations and customers.
• Collating, vetting and submitting Enhancement Request to increase the Hit rate and evaluate cost impact of the process to operation.
• Liaise with SOE and CoE on the entire cycle of development and enhancement process.
• Advise integration requirements to support desired processes and assist with SIT testing

WHAT ARE WE LOOKING FOR?

• Proven practical operational experience in logistics with WMS systems. (JDA Dispatcher, Manhattan Active)
• Experience with managing warehouse operations at least at contract level.
• Has or is working in and with a project team and provide support, co-ordination of Go-Live activities at minimum role as Project engineer and therefore is able to manage a small project with WMS.
• Proven ability of comprehensive operational knowledge of WMS systems used within CEVA Logistics.
• Understands and able to explain EDI's and meaning of it.
• Proven in-depth business knowledge of the CEVA way of working.
• Proven competence of supporting and leading software testing processes.
• Proven ability to work with all levels of management.
• Proven ability of excellent verbal and written communication skills in English.
• Proven ability to communicate within own organization and with external customers.
• Able to host and facilitate warehouse visits for potential new customers in-external and able to explain WMS processes.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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