AVP, Front Office Korea, CES

STONEX FINANCIAL PTE. LTD.; Singapore; Vor Ort; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

STONEX FINANCIAL PTE. LTD. in Singapore is seeking a dynamic Client Support specialist for the Global Markets team, focused on Listed Derivatives across Korea, Hong Kong and Singapore.

The role involves client servicing, maintaining and expanding client relationships, and working closely with trading, product, and operations teams to deliver strategic solutions in listed futures and options. This is a client-facing role that requires a deep understanding of derivatives markets.

Qualifikationen

• 3+ years of experience in listed derivatives sales, trading, or clearing services.
• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Proven client support experience in Korea and Singapore preferred.
• Strong understanding of global listed derivatives markets and clearing infrastructure.
• Good knowledge of exchange-traded derivatives and products.
• High level of accuracy in trade execution.
• Able to communicate clearly with Korean clients and internal teams.

Aufgaben

• Trade execution for a selected pool of customers and coordinate warrants delivery.
• Support clients’ online trading by assisting in OMS setup and limit requests.
• Investigate order rejections and facilitate efficient online trading.
• Provide currency conversion support and execution to clients on StoneX Pro.
• Investigate, resolve and rectify trade discrepancies with Recon team.
• Assist clients with trade/position transfers with US Transfer team.
• Follow up on deposits and withdrawals to ensure disruption-free trading.
• Identify fee discrepancies and initiate corrective action with Customer Service.
• Assist in facilitating physical delivery of contracts when necessary.
• Support sales by setting up OMS and product limits and other tasks.
• FO acts as liaison between compliance team and clients for queries.

Kenntnisse

Korean language proficiency

Communication skills

Analytical thinking

Teamwork

Problem-solving

Ausbildung

Bachelor's degree in Business Administration, Finance, Economics, or related field

Jobbeschreibung

Job Summary

We are seeking a dynamic and Client Support to join our Global Markets team, focused onListed DerivativesacrossKorea, Hong Kong and Singapore. The role involves client servicing ,maintaining and expanding client relationships, and working closely with trading, product, and operations teams to deliver strategic solutions in listed futures and options.

This is a client facing role that requires a deep understanding of derivatives markets.

Key Responsibilities:

• Trade execution for selected pool of customer/execute LME order and coordinating warrant delivery.
• Support clients’ online trading by assisting in OMS setup, limit requests, investigating order rejections, and any other assistance required to facilitate an efficient online trading environment.
• Follow up with clients on risk management protocols, including margin calls.
• Provide currency conversion support and execution to clients on StoneX Pro.
• Investigate, resolve and rectify trade discrepancies that may arise, liaising with Recon team.
• Assist clients for trade/position transfers, liaising with US Transfer team.
• Follow up on clients’ deposits and withdrawals to ensure disruption-free trading, with CS and Funding team
• Identify fee discrepancies and initiate corrective action, work with Customer service team
• Assist in facilitating physical delivery of contracts when necessary
• Support sales team in providing necessary information, setting up of OMS and product limits, and other necessary tasks required
• FO act as the liaison between compliance team and clients, relaying and coordinating responses to any compliance queries regarding clients trading activities.

Experience& Skills:

• 3+ years of experience in listed derivatives sales, trading, or clearing services.
• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Proven track record of client support role in the region ,especially to Korean customers
• Strong understanding of global listed derivatives markets and clearing infrastructure.
• Good knowledge of exchange traded derivatives and products
• High level of accuracy in trade execution
• Able to understand clients’ inherent problem in order to find a solution
• Able to communicate clearly and precisely with other departments/desks
• Analytical thinking to troubleshoot problems that may arise
• Highly motivated to complete tasks assigned
• Able to function independently, as well as work together in a team to provide the best operational efficiency and resolution to problems
• Knowledge in currency conversions is an asset
• Existing client relationships in Korea and Singapore preferred.
• Able to communicate (written and spoken) well with Korean client.