Change Management Senior Associate/Associate

Asia Gulf Cloud; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Asia Gulf Cloud is seeking a Change Management Senior Associate/Associate to join its fast-paced Operations team in Singapore. The role suits someone with 3–5 years of experience in operations, project management, or business analytics, driving critical initiatives to optimise processes and system enhancements.

You will collaborate with cross-functional teams and external vendors to ensure compliant, timely project delivery and an improved customer experience.

Qualifications

• Bachelor’s degree in Finance, Business Analytics, Engineering, or related field.
• 3–5 years of experience in project management or process improvement.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally.
• SQL proficiency is a plus.

Responsibilities

• Drive review and optimisation of processes across teams to improve efficiency and user experience.
• Define, monitor, and analyse key business metrics to uncover insights and identify opportunities.
• Manage end-to-end project lifecycles with updates to senior stakeholders.
• Liaise between internal teams and external vendors to ensure value delivery.
• Translate business needs into BRDs to guide system implementations.
• Support system implementations and audits readiness; undertake ad-hoc initiatives.

Skills

Analytical skills

Problem-solving

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Finance/Analytics/Engineering

Tools

SQL

Job description

We are seeking a highly motivated and detail-oriented Change Management Senior Associate/Associate to join our fast-paced Operations team. This role is ideal for someone with 3 - 5 years of experience in operations, project management, or business analytics.

You will drive critical initiatives aimed at optimising operational processes, implementing system enhancements, and improving our platform. You will collaborate with cross-functional internal teams and external vendors to ensure seamless project delivery, regulatory compliance, and enhanced customer experience.

Key Responsibilities:

• Drive the review and optimisation of processes across teams to increase operational efficiency and effectiveness and improve the user experience.
• Define, monitor, and analyze key business metrics, leveraging data analytics to uncover actionable insights and identify new opportunities for improvement.
• Manage end-to-end project lifecycles from initial planning to execution and tracking while delivering consistent status updates to senior stakeholders.
• Act as the primary liaison between internal teams and external vendors. Track and optimize vendor performance to ensure high service quality, strategic alignment, and value delivery.
• Translate complex business needs into detailed Business Requirement Documents (BRDs) to guide system implementations and workflow changes.
• Support the implementation of our systems and tools, ensuring operational requirements are met and systems are ready for audits and regulatory reviews.
• Undertake additional ad-hoc duties, cross-functional projects, and strategic initiatives to support evolving business needs.

Requirements:

• Bachelor’s degree (or higher) in Finance, Business Analytics, Engineering, or a related field
• 3 - 5 years of relevant work experience in project management and process improvement within the financial services industry or a similar industry
• Strong analytical and problem-solving skills, with the ability to generate insights and develop actionable recommendations
• Proficiency in SQL is a plus
• Demonstrated ability to work cross-functionally and manage multiple projects simultaneously.
• Strong communication skills, attention to detail, and a proactive problem-solving mindset.