CENTRE MANAGER (OPERATIONS & TEACHING)

GAKKEN ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Brand with Japanese education heritage

Job summary

Gakken Asia Pacific PTE. LTD. is seeking a Centre Manager (Operations & Teaching) in Singapore to oversee daily operations, teaching delivery and business development for the Cineleisure centre.

You will lead instructors, manage enrolments, coordinate schedules and inventory, and ensure high teaching standards while delivering excellent parental service. Willingness to work weekends and liaise with parents is required.

Qualifications

• Diploma or Bachelor's Degree in Education, Early Childhood Education or related field.
• Minimum 2 years of relevant experience in teaching, education or enrichment centre operations.
• Experience in supervision and centre management is an advantage.
• Willingness to conduct lessons and work on weekends.

Responsibilities

• Oversee daily operations of the learning centre and staff.
• Plan class schedules and manage enrollments.
• Lead instructors and ensure teaching quality.
• Engage with parents and manage inquiries and enrolments.
• Monitor inventory and centre resources.
• Prepare and submit operational reports.

Skills

Leadership

Communication

Customer service

Organisational skills

Teaching coordination

Problem-solving

Education

Bachelor's Degree in Education / Early Childhood Education / Business Administration

Tools

Microsoft Office

Job description

About the role

Gakken Learning Centre Singapore is seeking a dedicated, proactive and experienced Centre Manager (Operations & Teaching) to oversee the daily operations and overall performance of our Cineleisure centre.

This is a hands‑on leadership role combining teaching, centre operations, staff supervision, parent communication, student enrolment, inventory management and business development.

The successful candidate must be passionate about education, enjoy working with children aged 2–12 years and demonstrate strong leadership, organisational and customer service skills.

Key Responsibilities

1. Teaching & Curriculum Implementation

• Conduct Mathematics, Science and Programming lessons for children aged 2–12 years, including Gakken's preschool programmes.
• Conduct free trial lessons, diagnostic assessments and student placement evaluations.
• Implement Gakken's structured curriculum and teaching methodologies.
• Monitor students' learning progress and provide constructive feedback.
• Prepare teaching materials and deliver engaging, age‑appropriate lessons.
• Guide instructors in lesson planning, classroom management and teaching delivery.
• Maintain consistent teaching quality and educational standards.

2. Centre Operations & Administration

• Manage and oversee the daily operations of the learning centre.
• Plan class schedules, instructor assignments and classroom arrangements.
• Manage student registrations, attendance, enrolment records and class allocations.
• Oversee fee collection, payment tracking, invoicing and administrative documentation.
• Ensure all student records and centre reports are accurate and updated.
• Maintain a safe, clean, organised and welcoming learning environment.
• Ensure compliance with company policies and standard operating procedures.
• Resolve daily operational matters promptly and efficiently.

3. Staff Management & Development

• Supervise, guide and support instructors and administrative staff.
• Monitor staff attendance, punctuality, performance and teaching quality.
• Prepare staff schedules and assign daily responsibilities.
• Coordinate staff onboarding, instructor training and development activities.
• Ensure staff complete assigned tasks accurately and on time.
• Maintain professional conduct and consistent implementation of Gakken's teaching standards.

4. Parent Communication, Enquiry Follow‑Up & Free Trial Arrangements

• Respond promptly to enquiries received through WhatsApp, phone calls, social media and walk‑ins.
• Actively follow up on all new enquiries and provide information on programmes, fees and class schedules.
• Arrange and schedule free trial classes for prospective students.
• Coordinate with instructors to ensure trial classes are properly prepared and conducted.
• Follow up with parents after trial classes to obtain feedback and encourage enrolment.
• Convert prospective enquiries and trial participants into successful enrolments.
• Maintain updated records of enquiries, trial bookings, follow‑ups and enrolment status.
• Recommend suitable learning programmes based on students' ages and learning needs.
• Communicate students' learning progress and address parent concerns professionally.
• Build strong parent relationships to improve satisfaction and student retention.

5. Sales, Marketing & Business Development

• Achieve assigned student enrolment, retention and centre performance targets.
• Monitor enquiry‑to‑trial and trial‑to‑enrolment conversion rates.
• Proactively follow up with prospective parents to increase enrolments.
• Support marketing campaigns, promotional activities, workshops and holiday camps.
• Identify opportunities to increase centre revenue and student enrolment.
• Monitor enrolment trends and student retention.
• Prepare regular sales, enrolment and operational reports for management.

6. Inventory Management & Stock Control

• Conduct monthly stock counts of worksheets, teaching materials, educational kits, stationery and centre supplies.
• Maintain accurate and updated inventory records.
• Monitor stock levels to ensure sufficient materials are available for lessons.
• Check and record all incoming and outgoing stock.
• Arrange stock replenishment and submit purchase requests for approval.
• Ensure teaching materials, Science kits and Programming equipment are properly stored and maintained.
• Report missing, damaged or insufficient stock to management.
• Submit monthly stock count and inventory reports to HQ.
• Minimise stock wastage, loss and unnecessary expenses.

7. Centre Manager Accountability & Performance

• Take overall responsibility for the centre's daily operations, performance and management.
• Be accountable for teaching quality, student enrolment, retention and centre performance targets.
• Ensure all enquiries are followed up promptly and free trial classes are arranged efficiently.
• Monitor trial attendance, enquiry follow‑ups and enrolment conversion rates.
• Ensure accurate student attendance, fee collection, payment records and administrative documentation.
• Be responsible for monthly stock counts, inventory accuracy and centre resources.
• Monitor staff performance and ensure assigned responsibilities are completed.
• Maintain high standards of parent satisfaction, customer service and teaching quality.
• Ensure compliance with Gakken's operational procedures, teaching standards and company policies.
• Identify operational issues, implement corrective actions and report significant concerns to management.
• Submit accurate and timely reports to HQ on enrolment, operations, staff performance, trial conversions and inventory.
• Take ownership of assigned duties and ensure all responsibilities are completed within deadlines.

Job Requirements

• Diploma or Bachelor's Degree in Education, Early Childhood Education, Business Administration or a related discipline.
• Minimum 2 years of relevant experience in teaching, education or enrichment centre operations preferred.
• Prior supervisory or centre management experience is an advantage.
• Must be willing and able to conduct lessons, particularly Mathematics, Science and/or Programming.
• Comfortable teaching and interacting with preschool and primary school children.
• Strong leadership, communication and interpersonal skills.
• Good organisational, administrative and problem‑solving abilities.
• Customer‑focused with the ability to handle parent enquiries and enrolment follow‑ups.
• Proactive, responsible, detail‑oriented and results‑driven.
• Able to work independently, manage multiple responsibilities and meet deadlines.
• Proficient in Microsoft Office and basic administrative systems.
• Willing to work on weekends according to centre operational requirements.

What We Offer

• Competitive salary commensurate with qualifications and experience.
• Structured training on Gakken's curriculum and teaching methodologies.
• Professional development and career advancement opportunities.
• Supportive and collaborative working environment.
• Opportunity to grow with an established Japanese education brand.