Centre Manager (Mixed-development)

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking an experienced asset/property manager to lead a national team and oversee performance of assets, staff, and client outcomes. The role covers financial management, OH&S, HR, negotiations, and contract oversight throughout the asset lifecycle.

You will drive asset strategies, ensure KPI targets, manage budgets, tenancy matters, and coordinate with legal, planners, surveyors, and advisers to add value and mitigate risks across a large

Qualifications

• Proven leadership and team management abilities.
• Strong negotiation and stakeholder management skills.
• Solid financial acumen and ability to interpret budgets and reports.
• Analytical mindset with capability to interpret asset performance data.
• Proficiency with standard business software and asset management tools.

Responsibilities

• Provide Advice to Client on operational requirements of the Assets.
• Attend Project Control Group meetings during asset commissioning.
• Develop House Rules Fitout guides for the assets.
• Manage transition of assets from pre-completion to occupancy.
• Assess and recommend staff for asset roles and hires.
• Develop tenant satisfaction strategies and client liaison plans.
• Oversee tenant relations and retention efforts.
• Manage day-to-day operations, including engineering and compliance.
• Administer leases and manage budgets and forecasting.
• Coordinate financial reporting and asset expenditure reviews.
• Oversee contracts for building services and maintenance.
• Liaise with legal, town planners, surveyors, tax and accounting advisors.

Skills

Leadership

Negotiation

Analytical skills

Financial acumen

Computer literacy

Education

Property-related degree

Job description

Responsible and accountable for the performance of the property, the management of staff employed as well as achievement of desired property outcomes and results.

Special Tasks: General

• Lead and manage a team of property professionals. This is a management role with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Ensure that client asset plan expenditure savings targets are achieved.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Ensure that the property asset management service offering is developed, implemented, achieved, and maintained.
• Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities, and the client.
• Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure that all company and building systems are operating and maintained appropriately.
• Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
• Ensure all staff and contractors receive up to date training and site inductions.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.

Key Responsibilities:

• Provide Advice to Client on the operational requirements of the Assets.
• Attend Project Control Group meetings for the commissioning of the Assets.
• Develop House Rules Fitout Guides for the Assets
• Manage the smooth transition of Assets from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed on the Assets.
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering, and compliance matters.
• Lease administration.
• Lease management.
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing and collection.
• Accuracy of tenancy schedule.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly and annual account reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.
• Identify, articulate, and gain approval for major capital expenditure.

Performance Indicators:

• Achieve all financial and operational targets (KPIs).
• Deliver an exceptional “Managing Agent” service to the client, as reflected by client feedback.
• Develop effective and accurate asset plans, budgets and financial reports.
• Make appropriate recommendations in relation to operational strategy, capital works etc.
• Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties.
• Manage and develop staff effectively, measured by feedback, turnover, performance, etc.

Skills:

• Strong leadership skills, with demonstrated ability to lead nationally a medium sized team.
• People driven and to be seen to be “kicking goals” for the clients.
• Follow asset management policies and procedures.
• Outstanding interpersonal and negotiation skills.
• A high level of financial aptitude, analytical skills and computer literacy, with the ability to expand these skills as necessary.
• High level of commercial acumen and the aptitude to manage an independent profit centre.

Knowledge/Experience:

• Proven experience in property/asset management, ideally with previous experience managing a significant commercial office asset of greater than 500,000 sf.
• An intimate knowledge of the office sector and ideally some exposure to the retail property.
• A track record of success in significant supplier contract negotiations.
• Demonstrated ability to add value to commercial assets through identifying value enhancing operational property management strategies (e.g. preventative maintenance/helpdesk/ IT solution implementation/ Smart FM) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
• Previous experience preparing detailed asset plans, complex budgets and comprehensive reports.
• Tertiary qualifications, particularly in a property-related discipline, are preferable.

Attributes/Behaviours:

• Strong and dynamic leader.
• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.