Catering Sales Coordinator

CONRAD SINGAPORE ORCHARD; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

A leading hotel in Singapore is seeking a Catering Sales Coordinator. In this role, you will manage inquiries and bookings via Salesforce Delphi, maintain event files, and assist with administrative tasks related to catering while ensuring excellent service standards. Candidates must demonstrate strong English proficiency, flexibility with working hours, and the ability to multi-task. The hotel offers a dynamic work environment dedicated to hospitality excellence.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Ability to multi-task effectively.
• Flexible with working hours, including weekends and holidays.

Responsibilities

• Answer phone calls and liaise between callers and catering team.
• Utilize Salesforce Delphi for inquiries and bookings.
• Prepare daily tasks related to events accurately.

Skills

Excellent English proficiency

Multi-tasking

Flexibility with working hours

Ability to communicate in a second language

Tools

Salesforce Delphi system

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

TheCatering Sales Coordinatoris in charge of the administrative aspects of the department, ensuring that all event items are in place, and assisting the managers with any requests they may have.

What will I be doing?

As theCatering Sales Coordinator, you will be responsible for performing the following tasks to the highest standards:

• Answer the telephone according to the Conrad standards and act as a liaison between callers and the catering team members.
• Usage of computers to type in a proficient manner to ensure quality and timely product.
• Utilizing the Salesforce Delphi system to create inquiries and bookings for events and function spaces.
• Reading and understand the function diary and bookings.
• Prepare with accuracy the daily tasks; not limited to the signage postings, menus, tent cards, place cards and all other items related to events.
• Copy or mail any documents, files, proposals as needed.
• Proofread all correspondence prior to submission for signature.
• Maintain all catering files in accordance with established procedures and standards.
• Maintenance of office equipment and suppliers.
• Monitor and maintain minimum par stock of stationary, event supplies and sales collateral.
• Requisite suppliers and collateral through the purchasing system and put said items in their proper place.
• Assist in the preparation / distribution of reports as required by the Director of Catering.
• Book internal meetings and follow through with proper booking procedures.
• Maintain a friendly, caring and helpful attitude with clients, as well as Hotel Team Members.
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Act as the liaison between the Sales, Catering / Banquets, Reservations team members.
• Assist in the preparation of Proposals, Letter of Agreements, Banquet Event Orders, Floor Plans when required.
• Monitor administration needs of each event with advance preparation.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications - Internal

What are we looking for?

• Excellent reading, writing and oral proficiency in the English Language
• Ability to multi-task within the job
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!