Case Manager (CREST)

REACH COMMUNITY SERVICES LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

REACH COMMUNITY SERVICES LTD. in Singapore is seeking a Case Manager to provide professional counselling, case management and intake services to individuals and families.

You will assess clients’ needs, develop intervention plans, and work with community partners and multidisciplinary teams to support positive outcomes. You will also contribute to programme development, outreach, training, mentoring and consultancy, while maintaining accurate case documentation.

Qualifications

• Degree in Counselling or a relevant discipline.
• Minimum 2 years of relevant clinical counselling or case management experience, preferably in motivational, marital or couple counselling.
• Graduate Diploma in Couple and Family Therapy is an advantage.
• Good communication, interpersonal and stakeholder management skills.

Responsibilities

• Conduct intake and consultation, counselling and casework in accordance with organisational guidelines and professional standards.
• Assess clients' needs and provide appropriate counselling and case interventions.
• Manage an assigned caseload independently, including follow-up and case closure.
• Support clients in crisis situations and escalate to supervisors when required.
• Develop and implement intervention plans based on professional judgement.
• Collaborate with relevant agencies, community partners and multidisciplinary teams in case management.
• Participate in clinical supervision and case discussions.
• Develop and implement preventive outreach programmes that complement counselling services.
• Collaborate with community stakeholders in programme planning and implementation.
• Monitor programme outcomes and identify opportunities for service improvement.
• Support mentoring, training and consultancy initiatives.
• Maintain accurate case records, client databases and programme documentation.
• Prepare and submit required reports and statistics.

Skills

Communication

Interpersonal skills

Stakeholder management

Self-motivated

Team collaboration

Education

Degree in Counselling

Graduate Diploma in Couple and Family Therapy

Job description

Case Manager

JobDescription

The Case Manager provides professional counselling, case management and intake services to individuals and families. The role involves assessing clients' needs, developing and implementing intervention plans, providing follow-up, and working with community partners and multidisciplinary teams to support positive outcomes.

The role also supports programme development, outreach, training, mentoring and consultancy, while maintaining proper case documentation and service records.

KeyResponsibilities

Counselling& Case Management

• Conduct intake and consultation, counselling and casework in accordance with organisational guidelines and professional standards.
• Conduct assessments and provide appropriate counselling and case interventions based on clients' needs.
• Manage an assigned caseload independently, including follow-up and case closure.
• Support clients in crisis situations and escape cases to supervisors when required.
• Develop and implement intervention plans based on professional judgement.
• Collaborate with relevant agencies, community partners and multidisciplinary teams in case management.
• Participate in clinical supervision and case discussions.

ProgrammeDevelopment & Outreach

• Develop and implement preventive, outreach and support programmes that complement counselling services.
• Collaborate with community stakeholders and volunteers in programme planning and implementation.
• Monitor programme outcomes and identify opportunities for service improvement.
• Support mentoring, training and consultancy initiatives.

Administration& Professional Practice

• Maintain accurate case records, client databases and programme documentation.
• Prepare and submit required reports and statistics.
• Provide guidance or supervision to interns, new counsellors and support staff where assigned.
• Undertake other duties and projects as assigned.

Requirements

• Degree in Counselling or a relevant discipline.
• Minimum 2 years of relevant clinical counselling or case management experience, preferably in motivational, marital or couple counselling.
• Graduate Diploma in Couple and Family Therapy is an advantage.
• Good communication, interpersonal and stakeholder management skills.
• Self-motivated, collaborative and committed to supporting individuals and families.
• Passion for making a positive difference in the lives of individuals and families.
• Salary commensurate with experience.