Case Management Officer (HEADSUPP), Child Development Unit (1-year Contract)(10379)

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD is seeking a coordinator for a community-based preventive paediatrics health program. You will coordinate care across preschools, social workers, and the Child Development Unit, and support data collection and multidisciplinary collaboration.

Responsibilities include home visits, screening and assessing child development and health, and guiding families through clinical pathways.

Qualifications

• A Bachelor’s degree in Nursing, Psychology, Behavioural Science, Social work, Health Sciences, or Education.
• Excellent command of spoken and written English, with a second language.
• Strong interpersonal and communication skills; able to work in a team or independently.

Responsibilities

• Coordinate care for children and families in a community-based preventive paediatrics program.
• Manage patients on preventive programs with screening and health education.
• Assist in data collection and database management (RedCAP/ Excel).
• Screen, assess and identify medical, psychological, social, environmental, and financial needs.
• Direct patients/families to hospital or partner programs per clinical protocol.
• Collaborate with clinicians and teams to implement and monitor care plans.
• Conduct home or community visits as needed for care coordination.
• Participate in workgroup discussions and report program statistics.

Skills

Excellent communication skills

Fluent English

Second language

Team player

Independent working

Education

Bachelor’s degree in relevant disciplines

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Purpose

• To co-ordinate care for patients and families in a community-based preventive paediatrics health program between community sites (preschools), social workers and the Child Development Unit
• To manage patients on a health preventive program with screening and health education. To implement the program effectively with a multidisciplinary team, ensuring data collection and clinical visits are followed through.
• To assist in management of clinical data collection, including database management using RedCAP, or provide surveys through designing platforms for data collection with team.
• To participate in clinical data collection, maintaining database, and consent procedures.

2. Duties and Responsibilities

2.1.1 Case Management

• Provide administration of child health, developmental and family needs questionnaire and surveys in a community-based setting including home visits and school visits
• Provide screening and assessment of children’s development and health with nurses in preschools.
• Assess and identify children and families' medical, psychological, social, environmental, and financial needs through simple screening questionnaires.
• Direct patients and families into hospital or partner programs in the clinical protocol.
• Collaboration with clinicians, other health care members, and patient/family to implement, monitor and evaluate care plans and follow-up on outcomes
• Implement, monitor and evaluate the patient’s adherence to care plans and revising it as needed.
• To integrate and coordinate the activities of multiple discipline services or resources needed by patients/families.
• Ensure patients' treatments, and consultations take place promptly and in proper sequence.
• Provide patient education if required.
• Act as the point of contact and a liaison between the patient, family and the hospital.
• Establish a framework for data collection and on care delivery process and clinical
• Make visits to patients’ homes/ partner organisation within communities if care coordination requires so.

2.1.2 Data collection and maintenance of database

• Assist in ensuring ethics submission, as well as ensuring proper documentation and data collection of children within the program service.
• Maintaining database in RedCAP/ excel
• Consent procedures for participation in the program research projects
• Perform clinical measurements and behavioural observations in accordance with the highest of clinical standards, under supervision by health team members

2.2.1 Secondary Responsibilities and Duties

• Participate in the workgroup meetings pertaining to research or clinical program management
• Participate in meetings and teachings within the program
• Participate with doctors or professionals with preschool teachers and community social workers in case discussions and protocol management
• Provide statistical reports and program reports when required by doctors, departments and the hospital

3. Job Specification/Requirements

3.1.1 Qualification and skills

• A Bachelor’s degree in relevant disciplines (e.g. Nursing, Psychology, Behavioural Science, Social work, Health Sciences, Education)
• Keen interest in the area of early child development and/or behaviour
• Excellent command of spoken and written English, with a second language
• Strong interpersonal and communication skills
• A team player with an ability to work independently

3.1.2 Experience

• Experience of 1-2 years in research, hospital work or social service sector work
• Experience working with preschool-age children and/or families is an asset for this position

3.1.3 Skills

• Excellence in interpersonal skills
• Procession of statistical analysis skills is an advantage
• Equipped with basic computer skills in Microsoft Word, Excel and Powerpoint
• Knowledge of SPSS is a bonus