Captain (Osteria Mozza)

OUE Restaurants; Singapore; On-site; SGD 29,016 - 39,060; Full time

Benefits offered by this job

Annual Leave

Performance Bonus

Group Medical Insurance

Staff Meals Provided

Job summary

OUE Restaurants is looking for a Service Captain in Singapore who will deliver high-quality service and manage an assigned service station. The ideal candidate will have at least 1 year of experience in a similar role, preferably in a celebrity-chef restaurant, alongside strong menu knowledge and a commitment to guest satisfaction. Responsibilities include monitoring guest experiences, maintaining service standards, and collaborating with kitchen and bar teams. The position offers various benefits, including annual leave and performance bonuses.

Qualifications

• 1 year of experience in a similar role, preferably in a celebrity-chef restaurant.
• Flexibility to work shift hours, weekends, and public holidays.
• Outgoing and engaging personality with a positive mindset.

Responsibilities

• Deliver prompt and courteous service to guests.
• Monitor guest experience and proactively address service needs.
• Maintain cleanliness and hygiene in the dining area.

Skills

Customer service

Menu knowledge

Teamwork

Flexibility

Job description

As a Service Captain, this role delivers prompt, courteous, and high‑quality service while taking ownership of assigned stations to ensure smooth service flow and guest satisfaction. The position needs strong menu knowledge, basic beverage understanding, and the ability to address guest needs and feedback professionally. Working closely with the wider team, the role upholds service, hygiene, and safety standards to support a positive dining experience.

Responsibilities

• Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a positive, polite and professional manner
• Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal
• Monitor guest experience within the station and proactively address service needs
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Possess basic wine and beverage knowledge to confidently support recommendations and elevate complex enquiries to senior team members
• Respond promptly and effectively to guest requests and seek guidance from Restaurant Manager if necessary
• Serve as a role model on the floor by demonstrating high service standards, professionalism, and teamwork - based on established standards and guidelines
• Handle minor guest feedback or concerns professionally and elevate more complex issues to the Supervisor or Manager
• Report and manage any accidents or incidents promptly in consultation with the Manager
• Perform daily tasks, including opening and closing duties with efficiency and effectiveness
• Maintain and ensure the dining area is clean at all times
• Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations
• Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met
• Any other duties assigned by the management

Requirements

• 1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally
• A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve
• Flexibility and a positive mindset, with the ability to adapt quickly to changing needs
• A strong team‑oriented approach, showing cooperation, respect, and support for colleagues
• Possess an outgoing and engaging personality
• Flexibility and commitment to work shift hours, weekends, and public holidays

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided