Captain (Osteria Mozza)

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Annual Leave

Family Care Leave

Paid Medical Leave

Performance Bonus

Group Medical Insurance

Professional Growth & Development

Staff Meals Provided

Job summary

OUE Restaurants Pte. Ltd. is seeking a Service Captain in Singapore. This role is crucial for delivering high-quality service and ensuring guest satisfaction through effective communication and teamwork. Responsibilities include managing service stations, addressing guest needs, and maintaining hygiene standards. Candidates should have at least one year of experience in a similar role, be flexible with working hours, and possess a strong commitment to professional growth. Competitive benefits include annual leave, medical insurance, and education assistance.

Qualifications

• 1 year of experience in a similar role, preferably in a celebrity-chef restaurant.
• A motivated and committed attitude, with enthusiasm for learning.
• Flexibility to adapt to changing needs and work rotating shifts.

Responsibilities

• Deliver prompt and courteous service while managing assigned service stations.
• Monitor guest experiences and proactively address service needs.
• Maintain cleanliness and order in the dining area.

Skills

Customer service

Menu knowledge

Beverage knowledge

Teamwork

Adaptability

Job description

As a Service Captain, this role delivers prompt, courteous, and high‑quality service while taking ownership of assigned stations to ensure smooth service flow and guest satisfaction. The position needs strong menu knowledge, basic beverage understanding, and the ability to address guest needs and feedback professionally. Working closely with the wider team, the role upholds service, hygiene, and safety standards to support a positive dining experience.

Responsibilities

• Responsible for point of contact between guests and the restaurant throughdelivering prompt and quality service in a positive, polite and professional manner.
• Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
• Monitor guest experience within the station and proactively address service needs.
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Possess basic wine and beverage knowledge to confidently support recommendations and and ???
• Respond promptly and effectively to guest requests and seek guidance from Restaurant Manager if necessary.
• Serve as a role model on the floor by demonstrating high service standards, professionalism, and teamwork - based on established standards and guidelines.
• Handle minor guest feedback or concerns professionally and escalat ...
• Report and manage any accidents or incidents promptly in consultation with the Manager.
• Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
• Maintain and ensure the dining area is clean and organized at all times.
• Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
• Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
• Any other duties assigned by the management.

Qualifications

• 1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
• A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
• Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
• A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
• Possess an outgoing and engaging personality
• Flexibility and commitment to work shift hours, weekends, and public holidays.

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided