Camp Technical Team Lead - Security and Maintenance

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 57,000 - 68,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd.

is seeking a Technical Team Manager (Camps) to lead a technical team responsible for security equipment installation, testing, commissioning and system programming across Singapore, including site access at military camps and HQ coordination in Outram. The role requires a minimum of 6 years related experience and a diploma or degree in Electrical/Mechanical Engineering or Computer Science.

Qualifications

• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Education

Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents

Job description

The Supreme HR Advisory Pte. Ltd.

is seeking a Technical Team Manager (Camps) to lead a technical team responsible for security equipment installation, testing, commissioning and system programming across Singapore, including site access at military camps and HQ coordination in Outram. The role requires a minimum of 6 years related experience and a diploma or degree in Electrical/Mechanical Engineering or Computer Science.