Call Centre Team Lead (6 months to 1 year) #JTL

Recruit Express Pte Ltd; Singapore; Presencial; SGD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Recruit Express Pte Ltd in Singapore is seeking a detail‑oriented Channel Operations professional to support the daily channel workflow, troubleshoot problems, and maintain knowledge resources across teams. You will handle enquiries and escalations as the first point of contact for channel issues, coordinate with stakeholders, prepare reports and metrics, and assist with QA and training.

The role requires a diploma or equivalent and 3–5 years of relevant experience, with a work schedule

Formación

• Minimum GCE 'O' Levels/ 'A' Levels/ Diploma in any discipline.
• Preferably with 3 to 5 years of relevant experiences.
• Working hours: 8.30am to 6pm or 10.30am to 8.15pm (Monday to Sunday - 4 weekdays & 1 weekend)

Responsabilidades

• Support execution of daily channel operations.
• Handle enquiries, escalations and issue resolution.
• First point of contact for channel issues.
• Troubleshoot operational problems.
• Maintain knowledge base.
• Support QA and training.
• Provide process improvement feedback.
• Maintain operational records.
• Coordinate with stakeholders.
• Prepare reports and metrics.

Educación

Minimum GCE 'O' Levels/ 'A' Levels/ Diploma in any discipline

Descripción del empleo

Responsibilities

• Support execution of daily channel operations.
• Handle enquiries, escalations and issue resolution.
• First point of contact for channel issues.
• Troubleshoot operational problems.
• Maintain knowledge base.
• Support QA and training.
• Provide process improvement feedback.
• Maintain operational records.
• Coordinate with stakeholders.
• Prepare reports and metrics.

Requirements

• Minimum GCE 'O' Levels/ 'A' Levels/ Diploma in any discipline
• Preferably with 3 to 5 years of relevant experiences
• Working hours: 8.30am to 6pm or 10.30am to 8.15pm (Monday to Sunday - 4 weekdays & 1 weekend)