Call Centre (1 year Contract Renewable)

Paradigm Recruitment Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Paradigm Recruitment in Singapore is seeking a customer service professional to handle inbound calls for insurance policies, claims, coverage, and premiums. You will provide accurate information and excellent service.

This role involves policy servicing, handling feedback, follow-ups, and coordinating with internal teams to resolve enquiries, while meeting service standards and productivity targets.

Qualifications

• Diploma or Degree in any discipline.
• Minimum 1 year in a call centre, customer service, banking, or insurance.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving abilities.
• Able to commit to a 1-year contract.

Responsibilities

• Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.
• Provide accurate and timely information while delivering a high standard of customer service.
• Assist customers with policy servicing requests, updates, and administrative matters.
• Handle customer feedback and complaints professionally, escalating complex cases where necessary.
• Perform follow-up calls and outbound calls when required.
• Maintain accurate records of customer interactions and update information in the system.
• Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.
• Work closely with internal departments to resolve customer enquiries and service issues.
• Meet established service standards, call quality, and productivity targets.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Multitasking

Education

Diploma or Degree

Job description

Key Responsibilities

• 
  

  Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.

  
  


• 
  

  Provide accurate and timely information while delivering a high standard of customer service.

  
  


• 
  

  Assist customers with policy servicing requests, updates, and administrative matters.

  
  


• 
  

  Handle customer feedback and complaints professionally, escalating complex cases where necessary.

  
  


• 
  

  Perform follow-up calls and outbound calls when required.

  
  


• 
  

  Maintain accurate records of customer interactions and update information in the system.

  
  


• 
  

  Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.

  
  


• 
  

  Work closely with internal departments to resolve customer enquiries and service issues.

  
  


• 
  

  Meet established service standards, call quality, and productivity targets.

  
  

Job Requirements

• 
  

  Diploma/Degree in any discipline.

  
  


• 
  

  Minimum 1 year of experience in a call centre, customer service, banking, or insurance environment preferred.

  
  


• 
  

  Strong communication and interpersonal skills.

  
  


• 
  

  Customer-focused with good problem-solving abilities.

  
  


• 
  

  Comfortable handling high-volume calls and working in a fast-paced environment.

  
  


• 
  

  Good computer skills and ability to navigate multiple systems.

  
  


• 
  

  Able to commit to a 1-year contract.