Cabin Services Training & Development Lead

Scoot

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

Scoot is seeking a Section Manager, Cabin Services (Training & Coaching) to lead the Training & Development team, shaping how cabin crew learn, grow and show up onboard. You will oversee curriculum design, trainer capability, and resource planning to keep our training engine compliant and effective.

You will partner with cross-functional teams to ensure high performance, quality outcomes, and alignment with Scoot’s service values.

Qualifications

Proven experience leading training, coaching, or learning operations teams in service-heavy environments.
Strong knowledge of training governance, quality assurance, and standards.
Capability in curriculum management, instructional design, and version control.

Responsibilities

Lead Training & Development team with planning, prioritisation, and resource allocation.
Oversee curriculum, trainer capability, and onboarding of mentors and rank trainers.
Partner with Crew Performance & Engagement Manager to align with Scoot values and goals.
Ensure training execution aligns with internal controls, audits, and regulatory expectations.
Manage annual training plan, budget, and resources for cabin crew training.
Oversee LMS and training systems for data integrity and reporting.
Lead planning for marketing/crew selection events and recruitment activities.