Business Systems Specialist/Analyst (Digital Solutions Department) [NIE]

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Institute of Education (NIE) invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as a Business Systems Specialist/Analyst on a 19-month contract. The role focuses on project management support, stakeholder engagement, and AI-driven process improvements to enhance enterprise applications.

The ideal candidate has a university degree in CS/IT/Engineering, 2+ years in PM, strong communication skills, and familiarity with SDLC/Agile practices.

Qualifications

• University degree in Computer Science, IT, Engineering, or related field.
• At least 2 years in a project management or related role with stakeholder management exposure.
• Proven expertise in project management methodologies and techniques.
• Strong communication and interpersonal skills with diverse stakeholders.
• Familiarity with data governance and compliance principles.
• Willingness to learn new languages and technologies.
• Experience with SDLC and Agile project management.
• Knowledge of cloud platforms (AWS, Azure) is a plus.

Responsibilities

• Act as primary advocate for the user community and engage all stakeholders in Digital Solutions initiatives.
• Communicate project roadmaps and keep NIE informed about progress and changes.
• Establish real-time dashboards to improve project health visibility for leaders.
• Collaborate with Development Team to provide visibility on plans and feedback.
• Oversee classification of support requests and define/monitor SLAs for user-facing requests.
• Lead AI, data, and automation initiatives to improve processes and data integrity.

Skills

Stakeholder management

Project management

SDLC

Agile methodologies

Cloud platforms

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Azure

Job description

About the National Institute of Education (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

Read more about NIE here.

Role Summary

The National Institute of Education (NIE) invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as a Business Systems Specialist/Analyst (19-month contract). This role is instrumental in supporting various project management initiatives within the organization, with a strong emphasis on stakeholder management. We are seeking a dynamic IT professional who excels in project management and is an effective team player.

Job Description

• Strategic Visibility & Stakeholder Management: Act as the primary advocate for the user community, ensuring all stakeholders are engaged regarding their system concerns and feel heard by the Digital Solutions department. Proactively communicate project roadmaps and keep the university and institution informed about the progress of institute strategic initiatives. Manage change effectively by ensuring users are well-informed of enterprise-level changes, system updates, and ongoing technology refresh of legacy applications. Establish real-time dashboards to enhance performance transparency, making project health and support metrics visible to Digital Solutions leaders and the wider division. Collaborate closely with the Development Team to provide visibility on project plans, stakeholder feedback, and institutional changes.
• Support Strategy & Triage Governance: Oversee the classification of support requests by domain to protect project timelines and ensure effective resource allocation. Define and monitor Service Level Agreements (SLAs) for all user-facing requests to maintain high institutional satisfaction through timely responses.
• Innovation Delivery & Data Integrity: Continuously seek to implement innovations driven by AI, data, and automation across institutional applications. Lead initiatives to ensure data integrity and accuracy, addressing any discrepancies proactively. Collaborate with the Development team to enhance the efficiency of processes and implement automated solutions where feasible. Utilize AI-driven insights to monitor project performance and identify areas for improvement before they impact the user community.

Requirements

• A University degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 2 years of experience in a project management or related role, with specific exposure to stakeholder management and support.
• Proven expertise in project management methodologies and techniques.
• Strong communication and interpersonal skills to engage with a diverse range of stakeholders.
• Familiarity with data governance and compliance principles.
• Quick learner who is passionate and willing to learn new languages and technologies.
• Experience in the Software Development Life Cycle (SDLC) framework and Agile project management methodologies.
• Knowledge of cloud platforms (e.g., AWS, Azure) is a plus.
• Fresh graduates with a keen interest in AI-assisted development and project management are welcome to apply.
• Excellent problem‑solving skills and attention to detail.
• Self‑motivated team player with a positive attitude, capable of adapting to changes.
• Ability to work under tight deadlines and manage fluid requirements.

Closing Date

The closing date of the advertisement is 6 August 2026.

Other Information

• NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.

Hiring Institution: NIE A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world‑class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark‑certified (equivalent to LEED‑certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech‑enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg.

About NIE About RSIS About LKCMedicine About NTUItive