Business Support Engineer - Ads & Messaging

Meta; Singapore; On-site; SGD 130,000 - 180,000; Full time

Job summary

Meta is seeking an engineer to provide technical, engineering support to Advertising partners and customers globally. You will work with a global team of Business Support Engineers to support integrations and resolve issues across Meta’s ad products, collaborating with Platform and Infrastructure teams to improve deployments.

The role emphasizes API development on cloud-based infrastructures, debugging outages, Python/JavaScript, PyTorch/LLMs, and data analysis with SQL, with cross-functional

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience.
• 5+ years of experience in software engineering, site reliability engineering, or support engineering.
• Proven API development experience on cloud-based infrastructures with debugging and outage resolution.
• Experience with REST APIs, Python, PHP/Hack, JavaScript/React; debugging and bug management.
• Knowledge of PyTorch models with at least one LLM (e.g., LLaMA, GPT, Claude, Falcon).
• Experience communicating with technical and business audiences and writing technical docs.
• Experience in data analysis using SQL to resolve operational issues.
• Proven ability to manage multiple projects in a cross-functional environment.
• Strong English communication skills with internal and external stakeholders.
• Ongoing AI skill development and familiarity with AI tooling and workflows.
• Hands-on experience with large language models and AI agents.
• Experience deploying solutions on cloud platforms (AWS, GCP, Azure).
• Experience data/model deployment at scale and responsible AI practices.

Skills

API development

REST APIs

Python

JavaScript/React

PyTorch

LLMs

Cloud platforms

Data analysis

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Kubeflow

Docker

Job description

We are looking for an engineer to play a key role in providing technical, engineering support to Meta’s Advertising partners, Customers and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers who are expert in Meta’s Adtech to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.

As a Business Support Engineer working on Ads at Meta, you will primarily support on Meta’s Ads Products but also have the opportunity to work cross-functionally in several of our key business areas across Business Messaging, Telecommunications and combine your experience with customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing and maintaining integrations with 3rd-party services, who help foster developer/business relationships, who demonstrate critical thinking &blending systems design with business needs, and who have a desire to improve the support experience of our customers. You will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.

• Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience 5+ years of experience in software engineering or site reliability engineering or support engineering
• Proven experience in API development on cloud-based infrastructures, with the ability to debug, identify root causes, and independently resolve outages impacting Meta partners
• Experience with the full web stack, REST APIs, Python, PHP/Hack, and JavaScript/React development, along with debugging and bug management
• Knowledge of fine-tuning and optimization of PyTorch models and with at least one LLM, such as LLaMA, GPT, Claude, Falcon, etc
• Experience in communicating with technical and business audiences, and writing technical documentation
• Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL)
• Experience in managing multiple concurrent projects and driving initiatives in a cross-functional environment
• Professional working proficiency in English is required because this role involves close collaboration with internal stakeholders and external customers whose primary business language is English
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Hands-on experience working with large language models and AI agents
• Experience building and deploying solutions on cloud platforms (e.g., AWS, GCP, Azure)
• Experience transforming data, model selection/training/optimization, and deployment at scale
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers
• Experience in partner-facing or customer-centric engineering roles
• Experience working in engineering environments with geographically distributed, cross-cultural teams and international stakeholders
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)