Business Operations Analyst (Changi Airport)

Lotte Duty Free Singapore; Singapore; On-site; SGD 48,000 - 66,000; Full time

Job summary

A leading retail company in Singapore is looking for a motivated Business Operations Analyst to optimize processes and manage vendor relationships. This role includes data analysis, project support, and ensuring smooth operation of offline channels. The ideal candidate has experience in FMCG Retail or Travel Retail and strong skills in Microsoft Excel.

Benefits

Attractive salary packages

Annual Leave from 14 days to 18 days

Medical insurance coverage

Performance bonuses

Qualifications

• 2-3 years related business analyst experience from FMCG Retail / Travel Retail industry.
• Competent in Microsoft Office Suites and Microsoft Excel including formulas and pivot tables.
• Ability to create reporting templates from scratch.

Responsibilities

• Analyze data to support decision-making and provide solutions.
• Contribute to projects focusing on improving processes and performance management systems.
• Manage relationships with external vendors and ensure quality standards.

Skills

Analytical thinking

Data analysis

Communication

Microsoft Excel

Process optimization

Negotiation

Education

Diploma / Degree in relevant discipline

Tools

Microsoft Office Suite

Power BI

Job description

Role Overview

We are looking for a highly motivated and detail-oriented Business Operations Analyst to join our Operations team. In this vital role within our business, you will be instrumental in ensuring the smooth operation of our offline channels and managing partner relationships. Your responsibilities will cover a broad spectrum, including handling negotiations of operations expenses with external vendor, conducting data analysis, optimizing processes, and supporting senior management of business overviews or business development/investment from Operations perspective.

This position focuses on managing technical operations, facilitating effective communication with stakeholders, and enhancing business processes. You will collaborate closely with both internal and external partners, provide valuable insights for business improvement, and support key business initiatives.

Roles & Responsibilities

• Contribute to projects focusing on improving processes, governance structures, and performance management systems
• Analyze data to support decision-making, identify trends, and provide solutions to issues faced within projects to the Senior Management
• Contribute to the creation of reports and presentations that communicate project updates, findings, and recommendations and present to executive audiences
• Execute on project components related to operations strategy development. Assist with market research, analysis, to provide necessary reports for Management's decisions
• Provide data analysis sales reports to Operations Excellence Team to assist in sales strategies
• Be aware of store sales and KPI targets, as well as performance targets to accurately record, verify and compilation of sales related commission / incentives / push monies etc.
• Provide support in new stores opening and closing, new products launches and events.
• To act as a liaison to co-manage Brand Ambassadors not limited to rostering consolidation & sales data sharing to Agencies. Maintaining of positive relationship with external vendors & agencies.
• Identify improvement opportunities and communicate suggestions to management to drive operational & cost efficiency.
• Responsible for managing relationships with external vendors and suppliers, ensuring that they meet contractual obligations and quality standards
• To work with other internal stakeholders and legal department to ensure contractual obligations are met to the best interest of the Organization.
• Reviewing existing processes, identifying inefficiencies and suggesting improvements to manage and optimize company's processes
• Responsible to take charge of all operational permit clearance and renewal for smooth operations including airport passes.
• Ensure administrative matters not limited to invoices & payments are made before deadlines
• Collaborate productively and respectfully with team members & internal stakeholders
• Adhere to company retail standards, operation procedure, customs compliance and related policy.
• Any other ad-hoc assignments assigned by Managers to meet the organization & business needs
  
  

Requirements

• Diploma / Degree in relevant discipline
• 2-3 years related business analyst experience from FMCG Retail / Travel Retail industry
• Competent in Microsoft Office Suites and proficiency in Excel (Formula, Pivot Table, Power Pivot, Data Management, Powerpoint for presentation and Power BI for Data presentation (not mandatory but a bonus).
• Must have the ability to be able to create reporting template from scratch with formulas
• Adaptability is paramount. Requires an innate ability to navigate & take on new situations and challenges with agility & accuracy.
  
  

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances