Business Development Support Executive

ENGINEERING EDGE (SINGAPORE) PTE. LTD.; Singapore; In loco; SGD 42.000 - 60.000; Tempo pieno

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Engineering Edge is seeking a proactive Business Development Support Executive to blend hospitality service standards with precise logistics for international operations. You will be the primary liaison for customers, managing inquiries, orders, and delivery expectations across global markets.

You will collaborate with our Business Development, production, and supply chain teams to ensure accurate documentation, timely shipments, and a seamless order-to-delivery experience, while upholding a

Competenze

• Diverse professional backgrounds welcomed, including shipping/logistics, airline cabin crew and hospitality.

Mansioni

• Concierge-style customer service and relationship management across the order fulfilment journey.
• Coordinate and process customer orders from confirmation through fulfilment.
• Prepare and maintain sales documentation and ensure accuracy.
• Monitor shipment schedules and update customers on ETD/ETA.
• Liaise with production and supply chain to align lead times.

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About the Opportunity

Bring the service excellence of hospitality and the precision of logistics into international business operations.

EngineeringEdge is looking for a proactive, service-orientated Business Development Support Executive to support our international Business Development team in customer relationship management, order fulfilment, and logistics coordination.

We welcome candidates from diverse professional backgrounds, including experienced shipping and logistics coordinators, former airline cabin crew, and hospitality professionals who are passionate about delivering exceptional customer experiences.

At Engineering Edge, we believe outstanding customer service goes beyond responding to enquiries. We aim to deliver a concierge-style customer experience, where customers receive personalised attention, proactive communication, reliable follow-through, and seamless coordination from order confirmation to final delivery.

In this role, you will serve as a dedicated point of contact for customers, ensuring their requirements are understood, their orders are managed efficiently, and their expectations are consistently met.

You will work closely with our Business Development, production, and supply chain teams to provide a professional, responsive, and customer‑centric experience across international markets.

This is an opportunity to combine exceptional service standards with operational excellence in a global business environment.

Key Responsibilities

1. Concierge-Style Customer Service & Relationship Management

   Deliver a personalised, proactive, and seamless customer experience throughout the order fulfilment journey.

   Serve as a key point of contact for customers, providing attentive, professional, and personalised support.

   Build positive customer relationships through consistent communication, responsiveness, and reliable follow-through.

   Anticipate customer needs and proactively provide relevant information, updates, and solutions before they are requested.

   Take ownership of customer enquiries and requests, ensuring matters are followed through to satisfactory resolution.

   Coordinate with internal departments to resolve customer concerns efficiently while minimising inconvenience.

   Provide clear and timely updates on order progress, production schedules, and shipment arrangements.

   Manage customer expectations professionally, particularly when handling delays, changes, or unexpected challenges.

   Demonstrate the service mindset associated with premium hospitality, ensuring customers feel valued, informed, and well‑supported.

   Our Service Philosophy:
   We expect our Business Development Support team to deliver the same level of attentiveness, professionalism, anticipation, and personal accountability associated with high‑quality concierge and hospitality services.
   Customers should never need to repeatedly chase for information or wonder about the status of their orders.

2. Sales Order Processing & Documentation

   Coordinate and process customer orders from confirmation through fulfilment.

   Prepare and maintain essential sales documentation, including:

   • Product Request Forms (PRF)
   • Product Costing Sheets
   • Sales Confirmations
   • Proforma Invoices
   • Technical Drawings

   Verify order details, product specifications, quantities, pricing, and delivery requirements.

   Ensure documentation is accurate, complete, and properly maintained.

   Follow up proactively on outstanding information, approvals, or documentation to prevent processing delays.

   Maintain clear records and ensure order information is readily accessible to relevant stakeholders.

3. Shipment Monitoring & Logistics Coordination

   Monitor shipment schedules, estimated departure dates (ETD), and estimated arrival dates (ETA).

   Coordinate with logistics and supply chain teams to obtain accurate and timely shipment information.

   Track shipping milestones and identify potential delays or discrepancies.

   Proactively update customers on shipment status, expected departure dates, and delivery arrangements.

   Anticipate potential shipment disruptions and coordinate appropriate follow‑up actions.

   Maintain accurate shipping records and assist with shipment‑related enquiries.

   Ensure customers receive clear and consistent communication throughout the shipping process.

4. Production & Supply Chain Coordination

   Liaise with production and supply chain teams to monitor order progress and manufacturing schedules.

   Track production lead times and ensure alignment with committed delivery dates.

   Follow up on production status, order readiness, and potential schedule changes.

   Identify and elevate potential delays before they affect customer commitments.

   Coordinate internally to resolve operational challenges and minimise disruption to customers.

   Ensure smooth transitions between order processing, production, and shipment.