Business Development Lead

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a commercially driven Account Manager to manage and grow strategic customer accounts, while actively pursuing new business opportunities across the market.

You will serve as the primary contact for key customers, build trusted relationships, drive solution delivery, and expand account value through strategic planning, upselling, and cross-selling. A farmer-hunter mindset and a focus on measurable business outcomes are essential.

Qualifications

• Min 7–10 years in Customer Success, Account Management, Sales or related roles.
• Proven ability to build trusted relationships with enterprise customers.
• Track record of driving revenue growth via upselling and cross-selling.
• Experience developing and executing strategic account plans.
• Skilled in cross-functional collaboration and matrix environments.
• Proficient in CRM, sales forecasting, and pipeline management.

Responsibilities

• Act as trusted advisor and primary contact for assigned accounts.
• Build and maintain long-term relationships with key stakeholders.
• Develop a deep understanding of customers' objectives, challenges, and priorities.
• Create and execute strategic account plans to drive growth.
• Identify opportunities for upselling and cross-selling.
• Lead discussions and support contract negotiations through to closure.
• Partner with cross-functional teams to ensure seamless delivery of products and services.
• Align customer expectations with internal delivery capabilities.
• Proactively manage customer issues and drive timely resolution.
• Maintain accurate opportunity and account records; forecast revenue.

Skills

Relationship management

Stakeholder management

Sales & BD

Account strategy

Cross-functional collaboration

CRM proficiency

Forecasting & pipelines

Tools

CRM software

Job description

About the Role

We are seeking a commercially driven and relationship-focused professional to manage and grow strategic customer accounts while actively driving new business opportunities across the market.

As the primary point of contact for key customers, you will build trusted relationships, drive successful solution delivery, and grow accounts through strategic planning, upselling, and cross‑selling. Partnering closely with internal stakeholders, you will identify new business opportunities, strengthen customer engagement, and drive revenue growth through a proactive farmer‑hunter approach.

This role is ideal for a commercially minded professional who excels at developing long‑term partnerships, expanding account value, and delivering measurable business outcomes.

Key Responsibilities

Strategic Account Management

• Act as the trusted advisor and primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Develop a deep understanding of customers' business objectives, challenges, and priorities.
• Create and execute strategic account plans to drive engagement and growth.

Revenue Growth & Business Development

• Identify and develop opportunities for account expansion through upselling and cross‑selling initiatives.
• Drive revenue growth and achieve assigned sales and margin targets.
• Prepare business proposals, quotations, and commercial solutions.
• Lead commercial discussions and support contract negotiations through to closure.

Customer Success & Service Delivery

• Partner closely with cross‑functional teams to ensure seamless delivery of products and services.
• Align customer expectations with internal delivery capabilities.
• Proactively manage customer issues and drive timely resolution.
• Ensure high levels of customer satisfaction, retention, and ongoing engagement.

Pipeline Management & Forecasting

• Maintain accurate opportunity and account records.
• Manage sales pipelines and provide regular forecasts.
• Track account performance and identify new business opportunities within existing customer portfolios.

Requirements

• Min 7 - 10 years of experience in Customer Success, Account Management, Sales, Business Development, or related commercial roles.
• Strong Customer Relationship & Stakeholder Management - Ability to build trusted relationships with enterprise customers and engage decision-makers across multiple levels.
• Revenue Growth & Commercial Acumen - Proven track record in growing accounts through upselling, cross-selling, opportunity identification, and deal closure.
• Strategic Account Management - Ability to develop account strategies, manage pipelines, forecast revenue, and drive long-term customer success plans.
• Experience working in cross‑functional and matrix environments.
• Proficiency in CRM systems, sales forecasting, and pipeline management tools.