Business Continuity - Senior Analyst

QUESS SINGAPORE; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

QUESS Singapore is seeking a Business Process & Transformation professional to drive the review and enhancement of the Group's Business Continuity framework and to support continuity planning across departments. You will map end-to-end processes, collaborate with Operations, Finance, IT, Commercial, and other teams, and lead workshops to align stakeholders.

Strong documentation, governance, and change management are essential.

Job description

Responsibilities

• Drive the review, development, and enhancement of the Group's Business Continuity framework.

• Assess critical business functions and identify potential operational risks and vulnerabilities.

• Facilitate Business Impact Assessments (BIA) and support continuity planning activities across departments.

• Partner with stakeholders to strengthen recovery readiness and business resilience capabilities.

• Support continuity exercises, simulations, and awareness initiatives to ensure organizational preparedness.

Drive Process Excellence & Continuous Improvement

• Analyze, document, and optimize end-to-end business processes across various functions.

• Create clear and structured process maps, workflows, and operating procedures using tools such as Miro.

• Identify inefficiencies, bottlenecks, operational gaps, and opportunities for improvement.

• Recommend and implement practical solutions that improve efficiency, governance, and effectiveness.

• Develop sustainable documentation standards and ensure ongoing process governance.

Partner Across the Business

• Collaborate with teams across Operations, Finance, IT, Commercial, Marketing, Trade, Fleet Management, and Corporate Functions.

• Facilitate workshops and process review sessions to gather requirements and align stakeholders.

• Challenge existing practices constructively and influence process improvements across departments.

• Act as a trusted advisor to business leaders on process optimization and resilience enhancement.

Support Transformation & Change Management

• Participate in enterprise-wide transformation and process harmonization projects.

• Support implementation of new processes, operating models, and improvement initiatives.

• Assist with stakeholder engagement, communication planning, training, and change adoption activities.

• Track project milestones and ensure successful execution of improvement initiatives.

Requirements

• Bachelor's Degree in Business Administration, Management, related disciplines.

• Minimum 3 years of experience in:

  • Business Process Management

  • Process Improvement

  • Operational Excellence

  • Business Transformation

  • Management Consulting

  • Continuous Improvement

• Experience in Business Continuity Management (BCM), Operational Risk, Crisis Management, or Business Continuity Planning (BCP) is highly advantageous.

Key Competencies

• Strong process mapping and documentation skills with exceptional attention to detail.

• Ability to analyse complex business processes and identify practical solutions.

• Strong stakeholder management and communication skills.

• Ability to influence, collaborate, and drive consensus across multiple teams.

• Excellent organizational and project coordination capabilities.

• Comfortable managing multiple priorities in a fast-paced environment.

• Self-motivated with a continuous improvement mindset.

Technical Skills

• Experience with process mapping tools such as Miro, Visio

• Strong Microsoft Excel and PowerPoint skills.

• Knowledge of Business Continuity Management frameworks and methodologies is a plus.