Boutique Director

Audemars Piguet; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Audemars Piguet in Singapore seeks a high-performing Boutique Leader to shape and execute the boutique strategy, drive sales and deliver exceptional client experiences. You will manage operations, inventory, and security while building a motivating, high-performance team.

As Brand Ambassador, you will develop client relationships, lead CRM initiatives, and collaborate with regional teams to align with Audemars Piguet's values and vision. Fluent English and 8+ years in luxury retail are required.

Qualifications

• 8+ years in luxury retail or premium environment with team management experience.
• Strong leadership and people development skills.
• Excellent client development and customer experience mindset.
• Proven ability to drive business performance and operational excellence.

Responsibilities

• Define and execute boutique strategy to deliver sales, client development and operational excellence.
• Lead day-to-day boutique operations, ensuring service, presentation and controls.
• Monitor performance, identify growth opportunities, and implement continuous improvement initiatives.
• Manage boutique operations, inventory and security in line with company policies.
• Deliver exceptional client experiences across all touchpoints, including CRM and boutique events.
• Develop long-term client relationships and support client acquisition, retention and loyalty initiatives.
• Lead, coach and develop the boutique team to achieve objectives and foster high performance.

Skills

Luxury retail leadership

Team management

CRM experience

Client development

Operations management

English fluency

Sales strategy

Tools

CRM software

Job description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Within the boutique team, your main mission will be to lead the successful implementation of Audemars Piguet's retail strategy at boutique level, while driving business performance, delivering exceptional client experiences and developing a high-performing team.

As a key leader within the boutique, you will be responsible for ensuring operational excellence, strengthening client engagement and fostering a collaborative and performance-driven culture aligned with Audemars Piguet's values and vision.

In this context, you will be responsible for:

• - Defining and executing boutique strategy to deliver sales performance, client development and operational excellence
• - Leading the day-to-day operations of the boutique while ensuring the highest standards of service, presentation and operational excellence
• - Monitoring business performance, identifying growth opportunities and implementing initiatives to support continuous improvement
• - Managing boutique operations, inventory and security processes in line with Company policies and procedures
• - Delivering an exceptional client experience across all client touchpoints, including sales, after-sales and boutique events
• - Developing long-term relationships with clients while supporting client acquisition, retention and loyalty initiatives
• - Driving CRM excellence and ensuring client information is accurately maintained and leveraged to support business development activities
• - Acting as a Brand Ambassador and representing Audemars Piguet with professionalism both inside and outside the boutique
• - Leading, coaching and developing the boutique team to achieve individual and collective objectives
• - Creating an engaging, collaborative and high-performance environment aligned with Audemars Piguet's values
• - Supporting recruitment, onboarding, talent development and succession planning initiatives
• - Promoting knowledge sharing, continuous learning and a strong customer-centric culture across the team
• - Collaborating closely with regional and headquarters teams while contributing to business projects and strategic initiatives
• - Providing regular business updates, operational reporting and recommendations to support decision-making

Qualifications

• - Minimum of 8 years of experience in luxury retail, hospitality or a client-facing environment, including team management responsibilities
• - Proven experience leading teams and driving business performance within a luxury or premium environment
• - Strong understanding of client development, customer experience and relationship management
• - Demonstrated ability to manage boutique operations, business performance and operational excellence
• - Strong leadership, coaching and people development skills
• - Excellent interpersonal and communication skills with the ability to influence and engage stakeholders at different levels
• - Customer-centric mindset with a passion for delivering exceptional experiences
• - Strong organizational, analytical and problem-solving skills
• - Experience working with CRM tools and client engagement initiatives
• - Proficiency with Microsoft Office applications and business reporting tools
• - Ability to work effectively in a fast-paced and dynamic environment
• - Fluent in English

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.