Bell Captain: Premier Guest Arrival & Luggage Concierge

InterContinental Hotels Group; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Room and dining discounts

Comprehensive training opportunities

Career development support

Job summary

InterContinental Singapore Robertson Quay is seeking a service-oriented Bell Captain to join our team. You will welcome guests at the main entrance, oversee luggage storage, coordinate transportation, and ensure smooth day-to-day operations under the Chief Concierge.

The role requires a High School or Vocational Certificate, English literacy, and at least six months in guest service. You must be able to stand for long periods and lift up to 50 pounds; nights, weekends, and holidays flexibility

Qualifications

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• Able to read and write in English.
• 6 months’ experience in guest service or customer service, or an equivalent combination of education and experience.

Responsibilities

• Demonstrate service attributes in accordance with industry expectations and company standards.
• Maintain attentiveness to all guests, ensuring they feel welcomed and valued.
• Promptly and accurately respond to guests’ requests and inquiries.
• Anticipate guests’ needs to deliver a seamless and personalized experience.
• Possess and apply a strong knowledge of hotel products, services, and offerings that impact the guest experience.
• Greet all guests in a friendly, courteous, and helpful manner at all times; make every effort to learn and use guests’ names when possible.
• Stay well-informed of daily hotel events, promotions, and activities.
• Maintain in-depth knowledge of the local area, including historical landmarks, points of interest, directions, and special events.
• Take pride and ownership in ensuring the Bell Services area, hotel entrance, and luggage storage areas are clean, organized, and free from clutter at all times.
• Personally welcome guests at the main entrance with an appropriate greeting based on the time of day, while recognizing and acknowledging repeat guests, IHG One Rewards, and Ambassador members.

Skills

Guest service

English language

Education

High School or Vocational Certificate

Job description

InterContinental Singapore Robertson Quay is seeking a service-oriented Bell Captain to join our team. You will welcome guests at the main entrance, oversee luggage storage, coordinate transportation, and ensure smooth day-to-day operations under the Chief Concierge.

The role requires a High School or Vocational Certificate, English literacy, and at least six months in guest service. You must be able to stand for long periods and lift up to 50 pounds; nights, weekends, and holidays flexibility