Beauty Advisor

SEPHORA; Singapore; Sur place; SGD 30 000 - 42 000; Plein temps

Résumé du poste

SEPHORA Singapore is seeking a Beauty Advisor to greet customers, share beauty knowledge, and help them become the best version of themselves. You will inspire shoppers, demonstrate products, and promote Sephora's Beauty Pass loyalty program.

In this role you will drive sales across makeup, skincare, fragrance and hair care, while keeping the store tidy, assisting with inventory, and operating the cash register to deliver a memorable in-store experience aligned with Sephora standards.

Qualifications

• Passion for customer service and helping people.
• Knowledge of current beauty trends and products.
• Comfort with store systems and checkout processes.

Responsabilités

• Establish strong relationships with customers through beauty knowledge sharing and excellent service.
• Advocate Sephora Beauty Pass to help customers discover loyalty benefits.
• Introduce customers to our eCommerce platform to boost conversion and repeat purchases.
• Meet sales targets by understanding needs and recommending products across makeup, skincare, fragrance and hair care.
• Maintain store tidiness, assist inventory control, and operate cashier functions professionally.

Connaissances

Customer service

Beauty knowledge

Communication skills

Multitasking

Computer literacy

Outils

POS system

Description du poste

As aBeauty Advisor, you are the face of Sephora who inspires and help our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection.

You will shine here if you enjoy…

Driving Customer Experience

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service
• Advocating for Sephora Beauty Pass to help customers discover the benefits of our loyalty programme
• Introducing customers our eCommerce platform to increase conversion and repeated purchases
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care

Beauty Excellence

• Assisting customers with product testing
• Performing basic beauty services across all categories

Operational Excellence

• Helping to make a beautiful first impression by keeping the store tidy, well-stocked, and ensuring our products are in good sellable conditions
• Participating in inventory control to reduce loss, and ensure compliance with sampling policies
• Operating the cashier functions in a professional and timely manner

We would love to hear from you if you have…

• Passion for customer service and enjoy working with people
• Knowledge about what’s new and trending in beauty
• Prior experience working in retail or services industries (a plus!)
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
• Flexible availability to work shifts as per mall retail hours