Barista

Sodexo Singapore Pte Ltdsodexo.com; Singapore; On-site; SGD 2,100 - 2,600; Full time

Job summary

Sodexo Singapore Pte Ltd is seeking a front-line team member to ensure smooth operations in food service. You will greet customers, present the coffee menu, prepare drinks, and serve baked goods with courtesy.

The role requires at least 1 year of experience and strong people skills, along with excellent communication and organizational abilities to keep counters tidy and service timely. You will follow standardized recipes and participate in weekly meetings.

Qualifications

• At least 1 year of experience in a similar role.
• Excellent customer service, interpersonal and communication skills.
• Strong organizational abilities and workflow prioritization.
• Ability to relate to customers and colleagues at all levels.
• Solid understanding of coffee service and food hygiene basics.

Responsibilities

• Determine customer coffee desires and explain the menu.
• Follow drink recipes and preparation techniques for coffee drinks.
• Sell and serve baked goods and food items in a courteous manner.
• Educate on coffee, tea, bakery items and blends.
• Safely handle hot and cold drinks during preparation.
• Ensure quality and hygiene standards are met.
• Prepare service area 15 minutes before meal times.
• Keep counters and displays clean.
• Attend weekly service meetings and relay customer feedback to management.
• Wear provided uniform and maintain professional appearance.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

People skills

Conceptual thinking

Job description

Working Hours: Monday to Friday 8.30am to 6pm

Job Summary:

• Ensure the smooth operations required at the front line operations in food service.

Key Responsibilities:

• Determine customer coffee desires; presenting and explaining the coffee drink menu; follow drink recipes and preparation techniques for coffee drinks; replenishing coffee bean supply.
• Sells and serves baked goods and miscellaneous food items to customers in a courteous and friendly manner.
• Educate on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.
• Safely handles all hot and cold drinks during preparation.
• Maintain the highest quality, consistent product standards.
• Follows all Company drink recipes and procedure.
• Ensure that all of the following is ready for service 15 minutes before meal times in terms of food served according to the menu planned, food garnishing, counter temperature, food displays, serving gears, merchandising posters, and price tags.
• Ensure that all food counters and displays are clean and tidy at all times.
• Ensure that all customers are served promptly and duly.
• Ensure that food served during meal times are prepared and dished out accordance to the hygiene and safety regulations required by corporate standards and governmental regulations.
• Serve food in the assigned plates or holding receptacles in the portions approved by the client to customers during meal times.
• Attend weekly service meetings to improve and enhance service level.
• Handle customer’s feedback duly and ensure that all actions taken are reported to the Unit Manager after each meal.
• Ensure the safe operation of all cleaning equipment and report to the management of any faulty equipment.
• Responsible to wear the uniform that is provided and to maintain a neat and professional appearance at all times.
• Perform all other duties as and when assigned by Superior.

Key Requirements:

• Possess at least 1 year experience in similar capacity.
• Excellent customer service, interpersonal and communication skills. Able to convey meaning and obtain understanding.
• Organizational Skills – ability to group work in relation to the work being done, prioritizing and scheduling an even workflow.
• People Skills – ability to effectively relate to customers and others in all organizational levels, being sensitive to their needs.
• Conceptual Skills – ability to see entire program objective ensuring that individual programs work within the framework of the company’s objectives.