Banking Customer Experience Specialist

uobgroup; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

1011 United Overseas Bank Ltd. seeks a customer service professional to handle inquiries across phone, email, and social media, ensuring accurate, empathetic responses and adherence to service standards.

The role involves handling multiple tasks in a fast-paced environment, maintaining data confidentiality, and guiding customers to banking services and digital tools. Fresh graduates are welcome to apply and overtime may be required.

Qualifications

• Diploma or equivalent qualification; a degree in Business, Finance or related field is an advantage.
• Customer service experience (minimum 1 year) is an advantage, preferably in a contact centre or financial services environment.
• Fresh graduates with a strong willingness to learn and a customer-first mindset are encouraged to apply.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Demonstrate composure and empathy under pressure, particularly during difficult customer interactions.
• Willingness to work shifts, weekends, public holidays, and perform overtime when required.

Responsibilities

• Respond to customer inquiries via phone, email, written correspondence, and social media with professionalism.
• Ensure all interactions meet service standards and turnaround times.
• Address customer requests promptly with urgency when required.
• Maintain confidentiality of customer data and adhere to policies and regulations.
• Identify and resolve issues, escalating complex cases when necessary.
• Guide customers on banking services and promote self-service options.
• Document all interactions in the case management system for traceability and compliance.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Skills

Customer service

Communication skills

Multitasking

Education

Diploma or equivalent

Business/Finance degree advantage

Job description

1011 United Overseas Bank Ltd. seeks a customer service professional to handle inquiries across phone, email, and social media, ensuring accurate, empathetic responses and adherence to service standards.

The role involves handling multiple tasks in a fast-paced environment, maintaining data confidentiality, and guiding customers to banking services and digital tools. Fresh graduates are welcome to apply and overtime may be required.