Bakery Customer Experience Specialist

DG BAKERY PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Dough & Grain is a modern bakery in Singapore seeking friendly, energetic individuals to join our growing team. You will greet customers, recommend products, handle orders and payments, and ensure a clean, well-presented outlet.

No bakery experience is required as training is provided; prior F&B or retail experience is a plus. Must be able to work shifts, weekends and public holidays in a fast-paced environment.

Qualifications

• No bakery experience required; training provided.
• F&B, bakery, cafe, retail or customer service experience is an advantage.
• Friendly, approachable and customer-oriented.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Responsible, reliable and able to work independently when required.
• Comfortable working in a fast-paced retail/bakery environment.
• Able to work shifts, weekends and public holidays.
• Basic English communication skills.
• Food Hygiene Certificate is an advantage.

Responsibilities

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations.
• Take customer orders and process payments accurately.
• Handle customer feedback and enquiries professionally.
• Ensure customers have a pleasant experience at the bakery.
• Display breads, pastries and other bakery products neatly and attractively.
• Replenish products and maintain proper product presentation.
• Check product freshness, quality and expiry dates.
• Pack bakery products according to company standards.
• Ensure proper handling and storage of food products.
• Operate the POS system and handle cashless/cash transactions accurately.
• Perform opening and closing cashier duties when required.
• Assist with daily sales and cashier reconciliation.
• Maintain cleanliness and hygiene standards within the bakery.
• Clean counters, shelves, equipment and dining areas as required.
• Support stock receiving, stock arrangement and inventory checks.
• Follow all company SOPs, food safety and hygiene requirements.
• Promote bakery products, new launches and special promotions.
• Recommend complementary products to customers where appropriate.
• Work towards individual and outlet sales targets.
• Support the team in achieving daily sales performance.

Skills

Customer service

Communication

Teamwork

English proficiency

Friendly attitude

Job description

Dough & Grain is a modern bakery in Singapore seeking friendly, energetic individuals to join our growing team. You will greet customers, recommend products, handle orders and payments, and ensure a clean, well-presented outlet.

No bakery experience is required as training is provided; prior F&B or retail experience is a plus. Must be able to work shifts, weekends and public holidays in a fast-paced environment.