Baggage Handler — Job Responsibilities & Duties
Main Purpose
To handle, load, unload, sort and deliver passenger baggage, cargo and mail safely and efficiently at the airport, ensuring on-time delivery and proper handling at all times.
Key Duties & Responsibilities
Handling & Movement
- - Receive, sort, load and unload passenger baggage onto carts, trolleys or conveyor belts
- - Transport baggage between aircraft, terminal buildings and baggage claim areas safely and promptly
- - Check baggage against flight manifests to ensure nothing is missing or misplaced
- - Deliver oversized/odd-sized items (prams, wheelchairs, sports equipment) separately and carefully
Safety & Care
- - Handle baggage gently to prevent damage — do not throw, drop or drag items
- - Report any damaged, open or suspicious-looking bags immediately to the supervisor
- - Stack and secure bags properly on trolleys to prevent falling during transport
- - Follow all airport safety rules, speed limits, and traffic signs at all times
Checking & Reporting
- - Count and verify the number of bags received and handed over
- - Record and report any missing, damaged or excess baggage immediately
- - Update status or handover notes as required
- - Record any safety hazards or equipment issues to the supervisor right away
Teamwork & Operations
- - Work as a team with other handlers, drivers and ground staff
- - Arrive on time for shifts and ready to start work at the scheduled hour
- - Assist during peak periods or flight delays to ensure baggage keeps moving
- - Keep the work area tidy and free of obstacles at all times