AVP, Wealth Center Manager

HSBC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HSBC Singapore is seeking an AVP, Wealth Center Manager to lead day-to-day wealth operations and ensure compliance with MAS and internal policies. You will oversee resource coordination with the VP and WCM, driving service excellence and risk controls across the wealth centre.

Ideal candidates have 3–5 years of banking experience, demonstrated people leadership potential, and a strong grasp of controls and regulatory requirements.

Qualifications

• 3–5 years of banking experience, ideally in branch operations.
• Strong people leadership potential with formal management preferred.
• Good knowledge of controls, compliance and operational risk.
• Strong communication and stakeholder management across staff, peers, seniors and customers.

Responsibilities

• Ensure MAS and internal policy compliance by following required procedures, controls, and service standards.
• Support wealth centre operations with VP/WCM, coordinating resources to maintain business continuity.
• Improve operational efficiency by following/optimising workflows, identifying bottlenecks, and reducing processing errors and losses.
• Make operational decisions within delegated authority and escalate issues as needed.
• Maintain strong risk & control discipline via accurate record-keeping and adherence to internal controls; assist with audit/regulatory action items.
• Deliver consistent service standards, track service performance, and help address customer/service gaps quickly.
• Support team performance through collaboration, coaching, and on-the-job guidance, contributing to engagement and morale initiatives.

Skills

Banking experience

Leadership potential

Controls & compliance

Stakeholder management

Job description

Some careers have more impact than others.

Ifyou’relooking for a career where you can make a real impression, join HSBC and discover how valuedyou’llbe. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,supportand rewards that will take you further.

In International Wealth and Premier Banking, we serve41 million customersglobally, including 6.7million who areinternational, from retail customers toultra highnet worth individuals and their families. We help our customersto takecare of their day-to-day finances andto manage, protect and grow their wealth. Our international network and breadth ofexpertiseenable us to deliver on HSBC’s purpose ofopening upa world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief OperatingOffice.

We are currently seeking a high calibre professional to join our team as a

AVP, Wealth Center Manager.

In this role you will:

• Ensure day-to-day MAS and internal policy compliance by following required procedures, controls, and service standards.
• Support the running of wealth centre operations alongside with VP , WCM , helping with resource coordination to maintain business continuity.
• Help improve operational efficiency by following/optimising workflows, highlighting bottlenecks, and reducing processing errors and losses (e.g., cash discrepancies, processing/FX errors).
• Make operational decisions within delegated authority and escale issues promptly where needed.
• Maintain strong risk & control discipline via accurate record-keeping and adherence to internal controls; support closure of audit/regulatory action items.
• Deliver consistent service standards, track service performance, and help address customer/service gaps quickly.
• Support team performance through collaboration, coaching, and on-the-job guidance, contributing to engagement and morale initiatives.
• Encourage a service-and-sales mindset by identifying customer needs and making responsible referrals to relevant solutions.

To be successful you will need:

• 3–5 years’ banking experience, ideally in branch operations.
• Demonstrated people leadership potential (team support, coaching, shift/ops lead), with formal people management preferred.
• Strong working knowledge of controls, compliance, and operational risk in a branch/wealth centre setting.
• Strong communication and stakeholder management skills across staff, peers, seniors, and customers.

You’ll achieve more when you join HSBC.

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