AVP, Global Internal Communications

SATS Ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

SATS Ltd., headquartered in Singapore, seeks an AVP, Global Internal Communications to lead a high-impact internal communications program across the SATS Group from the Singapore HQ.

Based at the global HQ, you will shape policies, drive engagement globally, partner with Global Technology, Data & AI and Human Capital, and support leadership messaging during change, transformation and culture initiatives.

Qualifications

• Bachelor's degree in communications or related discipline.
• 10–15 years work experience with 3–5 years in internal communications in a global MNC.
• Proven track record integrating global intranet systems and launching internal comms platforms.
• Experience working with C-suite on internal engagement and leadership messaging.
• Experience supporting large-scale transformation and cultural change.

Responsibilities

• Set global internal communications framework, calendar and policies for regional teams.
• Lead strategies supporting transformation, culture integration and enterprise change.
• Own content standards, tone and governance for internal messaging globally.
• Partner with C-suite to plan engagements, townhalls and leadership messaging.
• Establish measures of effectiveness and advise on channel investment and content.

Skills

Stakeholder management

C-suite engagement

Strategic communications

Cross-functional collaboration

Change management

Education

Bachelor's degree in Communications, Marketing, Public Relations, Journalism or related field

Job description

Job Title: AVP, Global Internal Communications

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Assistant Vice-President, Global Internal Communications, is responsible for driving a consistent, high-impact internal communications approach across the SATS Group. Based at the global HQ in Singapore, this role sets global internal communications policies and activations, equips regional leads to deliver #OneSATS locally, and directly supports C-suite internal engagement on business priorities, transformation and culture.

The role needs to be equally focused on partnering with cross-function teams in Global Technology, Data & AI and Operational Excellence and Human Capital, to establish and scale internal engagement platforms, employee engagement initiatives and change communications at a global level. In addition, the role must be comfortable working directly with global leadership teams to communicate and engage with clarity and passion.

Reporting to the Global Head of Communications and sitting within the Global Commercial organisation, the role brings hands-on delivery capability together with strategic judgement to build the systems, tools and content that elevate internal communications at global scale, while staying close enough to the business to make every message land with relevance across office and non-office-based employees.

Global Internal Communications Strategy & Governance

• Set a global internal communications framework, calendar and set of policies that give regional teams a clear, consistent playbook to work from.
• Lead communications strategies that support organizational transformation, culture integration and enterprise-wide change initiatives.
• Own content standards, tone of voice and governance for internal messaging, ensuring consistency across geographies without slowing down local teams.

Engagement Events and Digital Platforms

• Ownership of SATS flagship global communications event, Global Connect, and Quarterly Townhalls.
• Lead the development of global intranet systems/ suite of solutions and/ or consolidating regional platforms into a single, coherent employee experience.
• Identify and deploy AI-enabled communications solutions to improve content creation, localisation, employee searchability, measurement and engagement effectiveness across office and non-office environments.

C-Suite & Leadership Engagement

• Partner directly with C-suite stakeholders to plan and deliver their internal engagement, townhalls and leadership messaging.
• Develop leadership cascade tools to equip leaders at all levels to cascade enterprise priorities consistently to their teams.
• Support global leadership communications during periods of significant organisational change, transformation and business integration.

Measurement & Continuous Improvement

• Establish meaningful measures of internal communications and employee engagement effectiveness, using insights to inform strategy, channel investment, leadership engagement and content decisions.
• Identify emerging issues, information gaps and communication risks early, recommending proactive approaches that build clarity and trust.

Regional Enablement

• Provide functional leadership counsel and support to regional communications leads, equipping them with frameworks, templates and guidance to execute #OneSATS and other global campaigns locally.
• Act as the connective layer between global HQ and regional teams, building trusted working relationships across the Group.

Key Requirements

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism or a related discipline, or equivalent professional experience.
• 10 to 15 years work experience, with at least three to five years of full-time, internal communications specific experience gained within a global MNC environment.
• Proven track record of spearheading the integration of global intranet systems and successfully launching new internal communications strategies, platforms and tools at a global level.
• Demonstrated experience working directly with C-suite stakeholders on their internal engagement, with the judgement to operate confidently at that level.
• Experience supporting large-scale organisational transformation, integration, culture change or merger-related communications within a complex multinational organisation.

Knowledge & Skills

• Strong communicator with clear, confident and structured messaging, able to translate complex business and operational priorities into compelling content for diverse global audiences.
• Comfortable to operate in a matrixed organisation, balancing global consistency with regional relevance.
• Proven experience managing multi-stakeholder communications across regional teams, Human Capital and business unit leaders.
• Strong ability to prioritise and manage competing deadlines, delivering quality outcomes in a fast-paced global environment.
• Experience in using data, analytics and employee feedback to evaluate communications effectiveness, and using those insights to optimise strategy and demonstrate impact

Leadership Competencies

• Strategic thinking, with sound judgement on when and how to elevate.
• Confident stakeholder management, including at C-suite level.
• High integrity, discretion and attention to detail.
• Resilience and adaptability in fast-changing, global environments.

Travel Requirements

• Occasional international travel to support regional roll-out of #OneSATS and other global internal communications activations.