AVP, ERP System and Process Change Manager

OCBC Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development

Wellbeing & growth

Job summary

OCBC Bank in Singapore is seeking a seasoned professional to lead ERP system changes and process improvements across the organisation.

You will gather requirements, design solutions, create training materials, run workshops, and monitor adoption, partnering with stakeholders to deliver value and foster a future-ready bank.

Qualifications

• Degree in Business Administration, Computer Science or related field.
• 5+ years of experience in process improvement, change management, or ERP implementation.

Responsibilities

• Manage ERP system changes and process improvements.
• Collaborate with stakeholders to gather requirements and develop solutions.
• Develop and maintain process documentation and training materials.
• Conduct training sessions and workshops for adoption of new processes.
• Identify and mitigate risks associated with process changes.
• Monitor and report the effectiveness of process changes.

Skills

ERP implementation

Change management

Process improvement

Stakeholder collaboration

Training delivery

Documentation

Analytical thinking

Communication

Adaptability

Education

Business Administration / Computer Science degree

Tools

ERP software

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why join

As a key member of our team, you will play a critical role in driving business transformation through the implementation of our Enterprise Resource Planning (ERP) system and process changes. You will have the opportunity to work on high-impact projects, collaborate with various stakeholders, and contribute to the growth and success of OCBC. To excel in this role, you will need to develop a deep understanding of our business operations, identify areas for improvement, and design and implement effective process changes. You will work closely with stakeholders to gather requirements, develop solutions and ensure successful adoption of the new ERP system and processes.

What you do

• Manage the changes to ERP system and process changes
• Collaborate with stakeholders to gather requirements and develop solutions
• Develop and maintain process documentation and training materials
• Conduct training sessions and workshops to ensure successful adoption of new processes
• Identify and mitigate risks associated with process changes
• Monitor and report on the effectiveness of process changes

Who you are

• A degree in Business Administration, Computer Science, or a related field
• At least 5 years of experience in process improvement, change management, or ERP implementation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with ERP systems and process improvement methodologies

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Let’s build the bank we need for the future we want.

Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.